2016
DOI: 10.4018/joeuc.2016070107
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Implementation of Social Media Concepts for e-Government

Raimundo Díaz-Díaz,
Daniel Pérez-González

Abstract: Some governments have proven social media's potential to generate value through co-creation and citizen participation, and municipalities are increasingly using these tools in order to become smart cities. Nevertheless, few public administrations have taken full advantage of all the possibilities offered by social media and, as a consequence, there is a shortage of case studies published on this topic. By analyzing the case study of the platform Santander City Brain, managed by the City Council of Santander (S… Show more

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Cited by 57 publications
(16 citation statements)
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References 70 publications
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“…, 2018). Technologies should be put at the service of stakeholders' engagement, curbing the barriers that undermine their ability to contribute to public value generation through data provision and classification, idea generation, service co-production and outcome evaluation (Díaz-Díaz and Pérez-González, 2016). From a social point of view, the success of OI relies on three factors.…”
Section: Resultsmentioning
confidence: 99%
“…, 2018). Technologies should be put at the service of stakeholders' engagement, curbing the barriers that undermine their ability to contribute to public value generation through data provision and classification, idea generation, service co-production and outcome evaluation (Díaz-Díaz and Pérez-González, 2016). From a social point of view, the success of OI relies on three factors.…”
Section: Resultsmentioning
confidence: 99%
“…Big data may develop in SCs through sensors, databases, emails, websites and social media (Batty, 2016). The literature looks at big data and the roles of AI, machine learning and deep reinforcement learning in the evolution of SCs (Hachem et al, 2015;D ıaz-D ıaz and P erez-Gonz alez, 2016;Mejova et al, 2018;Bouzguenda et al, 2019;Jameson et al, 2019).…”
Section: Tracking Social Aspects In Scs and Sdgs Research Landscapementioning
confidence: 99%
“…Governments could successfully use social media by encouraging people or citizens to participate and collaborate in smart cities [12]. In [35], it is indicated that using social media is an effective strategy; however, the government should be involved in the process. Also, clear communication should be provided, and issues related to security and privacy should be enhanced.…”
Section: ) Smart Governancementioning
confidence: 99%