Implementation of TQM on higher education in Pakistan (short communication)

Baig, Sajjad Ahmad; Abrar, Muhammad; Ali, Asif; Ahmad, Mudassar

doi:10.1007/s11135-013-9973-7

Cited by 8 publications

(4 citation statements)

References 6 publications

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“…Responsiveness can be defined as management's efficient response towards their employees in solving their queries and eventually helping them solve their customer base problems and complaints to achieve set targets and improved organizational performance levels (Gupta & Agarwal, 2013). Baig et al (2015) also reported that a higher level of employee responsiveness within higher educational institutes, towards student problems and queries, enables the service provider to sustain a satisfied customer base for the long run. Besides this, Qasrawi et al (2017) have found that significant factors within higher educational institutes such as promptness of responses from the supervisor, sound feedback system, supporting behaviour of top management, and timely delivery have the power to influence employee performance, which in turn strongly affects the overall performance of the whole organization (Karim & Chowdhury, 2014).…”

Section: Responsiveness and Financial Performancementioning

confidence: 99%

“…Further, the staff-to-student ratio is decreasing, and the service level demands are growing. All these issues are driving the higher education institutes to implement the proper quality standards to capture a significant student base, to improve their profit levels along with the attainment of positive satisfaction level among students efficiently and effectively (Chaudhry et al, 2018;Baig et al, 2015).…”

Section: Introductionmentioning

confidence: 99%

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Effects of Total Quality Management (Tqm) on Financial and Non-Financial Performance: Evidence From Higher Educational Sector of Pakistan

Shafqat

Mushtaq

Tahir

et al. 2021

HSSR

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Purpose: This research explores the causal linkage between TQM and financial performance or non-financial performance within the higher education sector of Pakistan. In this regard, the link between each element of total quality management, including tangibles, reliability, responsiveness, assurance, and empathy, was explored and empirically analyzed concerning financial and non-financial performance. Methodology: The regression and correlation statistical measures, using SPSS version 20.0, were used to study the linkage of TQM with financial and non-financial performance. The study utilized a quantitative research approach for data collection purposes, and data was gathered from 220 employees of well-established higher educational institutes of Islamabad and Rawalpindi with the help of a directly administered survey approach. Results: The results support the causal linkage between TQM and financial or non-financial performance. The findings indicate that TQM has a significant positive link with the financial and non-financial performance of service organizations within the higher education sector of Pakistan. Applications of this study: The higher education industry is the backbone of every nation, especially the developing countries. The higher education sector of developing countries, such as Pakistan, has been facing issues of quality, and hence the implementation of TQM practices can have a considerable effect on its improvement. This study provides valued insights for higher education practitioners to revise policies for the positive growth and development of this sector. The Novelty of this study: The contribution of this research is the investigation of TQM practices on financial and non-financial performance of higher educational institutes of a developing nation, i.e. Pakistan, where it is relatively a new concept. It was found that TQM practices have a significant impact on financial and non-financial performance.

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Section: Responsiveness and Financial Performancementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Effects of Total Quality Management (Tqm) on Financial and Non-Financial Performance: Evidence From Higher Educational Sector of Pakistan

Shafqat

Mushtaq

Tahir

et al. 2021

HSSR

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“…The range of learning modes should help the school. Studies suggest that teachers and students are the advocates of TQM, where quality standards start in the classroom (Baig et al, 2015, Bunglowala & Asthana, 2016, Chen et al, 2017, Rampa, 2010, Shroff, 2019.…”

Section: Marin Et Al (mentioning

confidence: 99%

Quality is Never an Accident: A Survey on the Total Quality-Management Practices amongst Selected Higher Education Institutions in the Philippines

Cabacang

2021

IJLTER

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Total Quality Management (TQM) is regarded as a gauge of university management, in order to maintain global standards. This study examined Total Quality-Management (TQM) implementation and the practices of higher education institutions in the Philippines. It utilized a cross-sectional survey-study design to 347 respondents recruited from the total population of 3847 administrators and academic members of nine selected institutions in the Philippines. The measure of TQM adoption and practices was extracted from several sources of previous TQM researches. This study was done for six months. The analyzation and interpretation of the data were done by using descriptive and inferential statistics. The results indicated that participating Filipino HEIs had a high degree of adoption on top-management commitment, Teaching and Learning Delivery Modes, campus amenities, system and process management, customer satisfaction, and linkages. In contrast, the HEIs have a modest degree of acceptance in strategic planning and Data Management. The test of differences indicated that strong confirmation to top management commitment and strategic planning as indicators of TQM is significantly more evident in private-type HEIs; and it was placed at the university level, when compared to those of the provincial and national HEIs. The findings provide some practical implications to further enhance Filipino HEIs in the advent of the Fourth Industrial Revolution.

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“…There are major components, for example quality improvement, increase rate of graduation students, improvements in learning and research and many others to build up the system. If these factors remain qualify and quantify, the achievement of quality education in affordable ways is possible (Baig, Abrar, Asif, Ahmad, 2015). It is necessary to identify a well-organized system of quality education.…”

Section: Introductionmentioning

confidence: 99%

Current Trends and Issues in Quality Assurance Practices: Higher Education Pakistan

Rasool

Arshad²,

Ali

2019

GRR

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The purpose of this research endeavour is to explore the current trends of quality assurance practices in the public and private universities of Pakistan. This study is based on the primary data from a doctoral thesis titled a comparative study of the quality assurance (QA) practices in public and private universities and online data of these universities in 2019 to extract improvement in quality assurance practices. Last ten years QA practices have been reviewed thematically and new trends have been variegated through empirical analysis from online data. Higher Education Commission Pakistan has provided a detailed manual for quality assurance and its enhancement to the universities quality assurance cells (QECS). The characteristics of these cells have been examined to identify the improvement in QA practices and also the universities which are more dexterous in implementing these features will be acknowledged.

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Implementation of TQM on higher education in Pakistan (short communication)

Cited by 8 publications

References 6 publications

Effects of Total Quality Management (Tqm) on Financial and Non-Financial Performance: Evidence From Higher Educational Sector of Pakistan

Effects of Total Quality Management (Tqm) on Financial and Non-Financial Performance: Evidence From Higher Educational Sector of Pakistan

Quality is Never an Accident: A Survey on the Total Quality-Management Practices amongst Selected Higher Education Institutions in the Philippines

Current Trends and Issues in Quality Assurance Practices: Higher Education Pakistan

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