Improving Consumer Satisfaction with Addiction Treatment: An Analysis of Alumni Preferences

Abstract

Objective. The primary objective of this investigation is to determine which individual and aggregate factors of residential addiction treatment centers are most significant influencers of alumni satisfaction. Design. Survey targeted alumni of residential addiction treatment facilities. Alumni were queried through a survey, which utilized Likert-scale matrices and binary response options: 379 respondents met the completion threshold. Alumni rated amenities and individual and group counseling factors; additionally, respondents provided feedback on two satisfaction proxies: cost worthiness and future recommendations. Descriptive and relational analyses were conducted, with the latter utilizing logistic regression models. Results. Individual factors' scores of group counseling, and overall aggregate group counseling score, are most enthusiastically positive. Group counseling is also the most significant influencer of satisfaction. Other significant influencers of satisfaction are met expectations for individual counseling and psychiatric care offerings. Conclusions. While individual counseling and facility amenities should not be ignored, group counseling may be the most significant influencer of alumni satisfaction. Long-term outcomes are not single-faceted; however, treatment providers should be encouraged to invest in high-quality group counseling offerings in order to best satisfy, and thereby empower, clients.

Customer satisfaction analysis of the healthy elderly to investigate the association among happiness, health status, and well-being using the Happiness & Health Feeling Scale

“…Happiness and Health Scale (2HFS) has been developed by Suzuki and Shimanouchi for adults and college students, as a useful tool to quantitatively and comprehensively evaluate health behaviors2 ) , but the assessment is based on a simple aggregated scoring, which makes it difficult to assess mutual relationships among scales. To assess such relationships, one of the convenient tools is customer satisfaction (CS) analysis generally used to interpret CS and its importance in a two-dimensional scale3,4,5,6,7,8,9,10 ) . Therefore, this study aimed to investigate the reliability and validity of the combined use of 2HFS with CS analysis to elucidate global relationships between multiple factors relevant to health and happiness, using a small sample of the elderly population.…”