Improving Nurse-Patient Communication and Quality of Care

Raingruber, Bonnie; Teleten, Oleg; Curry, Hilda; Vang-Yang, Bo; Кузьменко, Л. Г.; Marquez, V.; Hill, Jim

doi:10.1097/nna.0b013e3181df0f69

Cited by 3 publications

(2 citation statements)

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“…The findings of the present study and those of Bonnie et al (2010) conducted with the goal of nurse–patient communication improvement showed that communication skills and efficient communication with the patient could highly affect the quality of patient care. [ 21 ] Therefore, stress management program affects all dimensions of patient care quality with its comprehensive coverage. Findings of the present study showed that mean score of nursing care quality was significantly higher in the study group after intervention compared to before intervention ( P < 0.05).…”

Section: Discussionmentioning

confidence: 99%

“…[ 16 17 18 ] Meanwhile, multidimensional nature of stress needs a proper planning for its management. [ 19 ] Stress management is a trial to increase individuals' adaptation with the environment or a trial to prevent negative outcomes resulting from pressuring conditions, through detection of negative thoughts, cognitive reconstruction, muscular relaxation,[ 20 21 ] time management, anger management, problem-solving skills, and efficient communication skills. [ 17 22 ] As mentioned before, ICU forms stressful conditions for the nurses due to its environmental condition and heavy professional responsibilities.…”

Section: Introductionmentioning

confidence: 99%

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Effects of stress management program on the quality of nursing care and intensive care unit nurses

Pahlavanzadeh

Asgari

Alimohammadi

2016

Iranian J Nursing Midwifery Res

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Background:High level of stress in intensive care unit nurses affects the quality of their nursing care. Therefore, this study aimed to determine the effects of a stress management program on the quality of nursing care of intensive care unit nurses.Materials and Methods:This study is a randomized clinical trial that was conducted on 65 nurses. The samples were selected by stratified sampling of the nurses working in intensive care units 1, 2, 3 in Al-Zahra Hospital in Isfahan, Iran and were randomly assigned to two groups. The intervention group underwent an intervention, including 10 sessions of stress management that was held twice a week. In the control group, placebo sessions were held simultaneously. Data were gathered by demographic checklist and Quality Patient Care Scale before, immediately after, and 1 month after the intervention in both groups. Then, the data were analyzed by Student's t-test, Mann–Whitney, Chi-square, Fisher's exact test, and analysis of variance (ANOVA) through SPSS software version 18.Results:Mean scores of overall and dimensions of quality of care in the intervention group were significantly higher immediately after and 1 month after the intervention, compared to pre-intervention (P < 0.001). The results showed that the quality of care in the intervention group was significantly higher immediately after and 1 month after the intervention, compared to the control group (P < 0.001).Conclusions:As stress management is an effective method to improve the quality of care, the staffs are recommended to consider it in improvement of the quality of nursing care.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Effects of stress management program on the quality of nursing care and intensive care unit nurses

Pahlavanzadeh

Asgari

Alimohammadi

2016

Iranian J Nursing Midwifery Res

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The Effect of Education Based on the BASNEF Model on Nurses Communication Skills with Patients in Hospitals Affiliated to Tehran University of Medical Sciences

Nazari

Jalili

Tavakoli

2019

an J Health Educ Health Promot

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Background and Objective: Nurses are among the key people who have the most relationship with patients. Effective communication skills in nurses lead to satisfaction of patients with nursing services, stress reduction in patients and speeding up their recovery. Therefore, the current study aims to determine the effect of educational intervention based on BASNEF model on communication skills of nurses with patients in hospitals affiliated to Tehran University of Medical Sciences. Methods:This is a quasi-experimental study with a control group conducted on 96 nurses working in two hospitals affiliated to Tehran University of Medical Sciences in 2016. The participants were randomly selected from 17 hospitals of Tehran University of Medical Sciences. The data-gathering tools were a demographic questionnaire and a researcher-made questionnaire based on the structures of the BASNEF model. Educational intervention was performed based on the results of the pre-test in the intervention group in 3 sessions of 45 minutes. The collected data were analyzed using SPSS 18, statistical tests, Fisher exact test, independent t-test, ANOVA, and paired t-test. Results: The results of this study showed that the mean score of knowledge, as well as the structures of the BASNEF model were significantly different from that of the control group's after educational intervention (P<0.05), which confirms the effect of education on the basis of the BASNEF model. Conclusion: According to the results of this research, education based on the BASNEF model leads to the development of communication skills with the patient in nurses. Therefore, the researchers recommend education based on this educational model.

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The Effect of Spiritual Intelligence Training on Communication Ability for Nurses

Baghérian

Rad

2020

Mod Care J

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Background: Effective communication in nursing is one of the requirements for having proper recognition of patient care and treatment progression. Considering that, spiritual intelligence can affect some human behaviors such as amnesty, humility, and wellbeing. The purpose of this study was to investigate the effect of spiritual intelligence training on communication skills of nurses. Methods: This is a semi-empirical research study of pre-and post-test kind along with control group. Accordingly, 94 nurses were selected by available method and were then randomly divided into two groups of experimental and control. Both groups completed the demographic characteristics form and the questionnaire of Queendom communication skills. The experimental received 12 sessions of spiritual intelligence training within two months. One month later and immediately after the intervention, both groups completed the questionnaires for another time. The control group received no training. Data were analyzed using SPSS16 and descriptive and inferential statistics. Results: Comparing the total mean scores of nurses' communication skills before the intervention, we observed no significant statistical difference between the two groups (P = 0.41). The total mean scores for communication skills and two components of listening and regulating affections after the intervention were significantly higher for the experimental group (P = 0.001, P = 0.001, and P = 0.03, respectively). The experimental group received significantly higher changes mean score before and after the intervention compared to the control group (P < 0.05) (116.83; 120.11; 118.98). Conclusions: According to the results, although spiritual intelligence has only improved the total score of communication skills and listening skill, we expect that effects of SQ on creating communication skill need more time and practice.

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Improving Nurse-Patient Communication and Quality of Care

Cited by 3 publications

References 3 publications

Effects of stress management program on the quality of nursing care and intensive care unit nurses

Effects of stress management program on the quality of nursing care and intensive care unit nurses

The Effect of Education Based on the BASNEF Model on Nurses Communication Skills with Patients in Hospitals Affiliated to Tehran University of Medical Sciences

The Effect of Spiritual Intelligence Training on Communication Ability for Nurses

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