Improving Patient Safety and Healthcare Quality in the 21^st Century—Competencies Required of Future Medical Laboratory Science Practitioners

Abstract

LEARNING OBJECTIVES1. Describe the IOM competencies practitioners need in order to deliver quality healthcare. 2. Identify methods to integrate evidence-based medicine for improving healthcare safety into the MLS curricula. 3. Describe exercises to employ in MLS curricula to develop problem-solving skills required for participation in quality improvement projects. 4. Identify key aspects of delivering patient-centered care to include in MLS curricula. ABSTRACTHealthcare quality has yet to meet the aims of the Institute of Medicine (IOM) with respect to safety, effectiveness, patient-centeredness, efficiency, timeliness and equity. No professional curricula adequately prepare future healthcare practitioners-including medical laboratory science professionals-with all competencies necessary to deliver quality healthcare. Practicing evidence-based medicine, focusing on quality improvement, using information technology, delivering patient-centered care and working as part of interdisciplinary teams are identified by the IOM as the five core competencies that every healthcare practitioner needs to effectively provide healthcare. Medical laboratory science educators need to incorporate patient safety concepts into the curricula and include assignments to develop the IOM competencies in order to adequately prepare future practitioners to effectively practice medical laboratory science in the healthcare system of the 21 st century. ABBREVIATIONS:

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“…Additionally, the high level of service quality decides patient satisfaction and patient satisfaction importantly leads hospitals to obtain sustainable competitive advantage in the unstable market (Gustavsson, et al, 2016, Materla, et al, 2017. Finally, several studies have explored that quality of service can lead to patient satisfaction (Morris, 2013;Siverbo, 2014, Wongrukmit, & Thawesaengskulthai, 2014.…”

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