Inclusion of Security Features for Implications of Electronic Governance Activities

Pratap, Prabal; Dwivedi, Nripendra

doi:10.1002/9781119654834.ch17

Cited by 2 publications

(2 citation statements)

References 7 publications

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“…It has been explored (Pratap et al, 2020) that e-government uses technology to increase transparency, reduce remoteness, and empower people to participate in the political processes that shape their lives.…”

Section: Literature Reviewmentioning

confidence: 99%

The role of digital technologies in the public administration sphere

et al. 2023

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The article is devoted to highlighting the role of digital technologies in the public administration sphere, taking into account the modern experience of the EU countries. The methodological basis of the research is the institutional approach, which provides for ensuring the effectiveness of the interaction between the components of the institutional system and the mechanisms of its implementation and control over the use of digital technologies and makes it possible to create an effective network of relationships between all levels of the system horizontally and vertically, as well as to increase the efficiency of the entire system public administration and the quality of public services. The advantages of the implementation of digital technologies in public administration are highlighted, which makes it possible to: increase the efficiency of public administration, reduce administrative costs, improve the quality of public services and ensure their availability, and reduce the level of corruption. The results of the implementation of digitalization of public services in the EU countries were analyzed in accordance with the program for the implementation of digital measures within the framework of the Recovery and Sustainability Fund. The necessary directions for the activation of the implementation of digital technologies in the public administration system are substantiated.

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Section: Literature Reviewmentioning

confidence: 99%

The role of digital technologies in the public administration sphere

et al. 2023

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“…The implementation of Artificial Intelligence (AI) (Bokhari & Myeong, 2022) and Machine Learning (ML) (Bhuvana et al, 2023)offers potential benefits in terms of automatized categorization and prioritization of complaints with respect to their urgency and characteristics. Moreover, the implementation of Natural Language Processing (NLP) (Pratap & Dwivedi, 2020) has the potential to significantly augment the program's proficiency in comprehending and analyzing complaints, thereby facilitating the provision of faster and more precise responses. Additionally, the utilization of blockchain technology has the potential to cultivate transparency and promote trust through the provision of unalterable documentation of all engagements.…”

Section: Enhancing Complaints Management As the Primary Approach To A...mentioning

confidence: 99%

Sambat Online Program's Pursuit of Citizen-Centric Information Services Empowerment

Windah,

Oktiani,

Nurhaida

et al. 2023

IJQR

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The rise of digital technology has revived engagement between governments and citizens, advancing e-governance with improved communication, transparency, and flexibility. The Sambat Online Program promotes a citizen-centric approach to information services in Malang City which strategies for advancing e-governance in the digital age is considered important. This study aims to analyze challenges, strategies, and propose an actionable framework to improve Malang City's e-governance, with a focus on the Sambat Online Program’s pursuit of citizen-centric information excellence. This study used a qualitative case study approach to examine the program. The results show that the Sambat Online application in Malang City faces organizational challenges and social issues such as lack of leadership, resistance to change, digital divide, digital literacy, and social inclusion needs. Technological challenges occur in terms of cybersecurity, updates, and system scalability. It also found that the Malang City Government needs a user-oriented e-government approach to ensure data security and privacy. In other words, the platform makes it easy for users to submit complaints, increasing citizen involvement in improving public services, however continuous program assessment and improvement are essential. Areas for improvement include improved complaint management, digital training, and strengthened cybersecurity, with a focus on complaint management as the most effective solution. In conclusion, the program enhances communication and comprehension between governing bodies and the public, highlighting its significance in contemporary governance.

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Inclusion of Security Features for Implications of Electronic Governance Activities

Cited by 2 publications

References 7 publications

The role of digital technologies in the public administration sphere

The role of digital technologies in the public administration sphere

Sambat Online Program's Pursuit of Citizen-Centric Information Services Empowerment

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