Indices of patient satisfaction in an African population

Ofovwe, CE; Ofili, AN

doi:10.1016/j.puhe.2004.10.012

Cited by 21 publications

(21 citation statements)

References 7 publications

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“…means of enhancing quality of health care and a prerequisite for the development of optimal coping strategy and informed 13 decision making, less than 24% of mothers in this study knew the cause, diagnosis and prognosis of their children's neurological disorder at referral. Similar findings have 5,12,15 been reported by other workers. The implication of lack of adequate information to mothers of children with neurological disorders especially in developing countries like Nigeria is that of unattainable expectation such as cure for permanent brain damage.…”

Section: Resultssupporting

confidence: 92%

Knowledge, Attitude And Expectation of Mothers of Children With Neurologic Disorders Attending The Paediatric Neurology Clinic, University Of Benin Teaching Hospital, Benin City, Nigeria

Ofovwe¹,

Ofovwe²

2009

Journal of Medicine and Biomedical Research

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Background: The high rate of default from follow up clinic by children with chronic neurological disorders and shopping around from one place to another in search of a cure by their mothers may be as a result of ignorance concerning the diagnosis, cause and prognosis of these disorders. The ignorance of mothers may be as result of lack of adequate information from medical personnel at time of initial consultation. Objectives: To assess mothers whose children were referred to the paediatric neurology clinic to determine what they know and feel about the cause, management, prognosis and their expectation regarding the disorders. Study design and methods: The study was conducted between January 7th 2004 and December 8th 2004 in the paediatric neurology clinic of University of Benin Teaching Hospital, Benin City, Nigeria using a semi-structured questionnaire. Responses were aggregated and expressed as simple percentages and analyzed using SPSS 10.0 for windows. Results: One hundred and ten mothers aged between 21 and 65 years were recruited. 21.8%, 19.1% and 23.6% knew the cause, diagnosis and outcome respectively while 30% had diagnosis explained. Over 70% of the mothers had negative attitude toward their children being seen in public. All the mothers expected cure while 98.2% were willing to share their experience with other mothers. Conclusion: Majority of the mothers lack adequate information about possible cause, diagnosis and outcome of their children's neurological disorder at referral. Willingness of almost all mothers to share experience with others provides opportunity for group therapy and formation of support groups.

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Section: Resultssupporting

confidence: 92%

Knowledge, Attitude And Expectation of Mothers of Children With Neurologic Disorders Attending The Paediatric Neurology Clinic, University Of Benin Teaching Hospital, Benin City, Nigeria

Ofovwe¹,

Ofovwe²

2009

Journal of Medicine and Biomedical Research

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“…This disparity has been attributed to a higher incidence of psychosomatism and a higher tendency to seek medical attention amongst females. 18 It may also be because there are more females than males in Nigeria as shown by the census figures.…”

Section: Discussionmentioning

confidence: 99%

Trends in the Pattern of Leukaemia Incidence in a Tertiary Health Center in Nigeria: 1990-2004

Omoti¹,

Imiere²

2009

Journal of Medicine and Biomedical Research

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“…Adapting a response rate of 98% as reported in a study on patients' satisfaction with services in a tertiary health facility in Edo state, Nigeria [15]. The non-response rate was 2%.…”

Section: Sample Size Determinationmentioning

confidence: 99%

“…Marketing studies clearly show that high satisfaction levels have a positive impact on customer loyalty, repeat patronage and more extensive and favorable referrals [15]. Analogous to the business model of customer satisfaction and retention, patient satisfaction has been proved to be associated with retention in HIV care and adherence to HAART [16].…”

Section: Introductionmentioning

confidence: 99%

Client’s Satisfaction with Waiting Time in HIV Treatment Centers: An Urban Rural Comparison in Anambra State, Nigeria

Azuike¹,

Ed²,

Um³

et al. 2017

Epidemiology (Sunnyvale)

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Indices of patient satisfaction in an African population

Cited by 21 publications

References 7 publications

Knowledge, Attitude And Expectation of Mothers of Children With Neurologic Disorders Attending The Paediatric Neurology Clinic, University Of Benin Teaching Hospital, Benin City, Nigeria

Knowledge, Attitude And Expectation of Mothers of Children With Neurologic Disorders Attending The Paediatric Neurology Clinic, University Of Benin Teaching Hospital, Benin City, Nigeria

Trends in the Pattern of Leukaemia Incidence in a Tertiary Health Center in Nigeria: 1990-2004

Client’s Satisfaction with Waiting Time in HIV Treatment Centers: An Urban Rural Comparison in Anambra State, Nigeria

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