Influence mechanism of the corporate image on passenger satisfaction with public transport in China

Ni, Anning; Zhang, Chunqin; Yong, Hu; Lu, Weite; Li, Hongwei

doi:10.1016/j.tranpol.2020.04.014

Cited by 43 publications

(26 citation statements)

References 43 publications

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“…In recent years, customer satisfaction theory has been used widely in evaluating the performance of public policies [ 32 , 33 , 34 , 35 ]. In this paper, we will regard farmers who withdraw from their homesteads as customers, and the homestead withdrawal policy as a product provided by the government.…”

Section: Theory Hypotheses and Modelmentioning

confidence: 99%

Farmers’ Economic Status and Satisfaction with Homestead Withdrawal Policy: Expectation and Perceived Value

Zhao

Cloutier

2020

IJERPH

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The withdrawal of homesteads is an effective way to improve the efficiency of rural construction land use and is being piloted in many regions of China, but the mechanism influencing farmers’ satisfaction with the withdrawal policy is unclear. This paper aimed to investigate the relationships among farmers’ economic status (ES), policy expectation (PE), policy perceived value (PPV), and farmers’ satisfaction with homestead withdrawal policy (policy satisfaction; PS). The study examined the mediating effects of PE and PPV on the relationship between ES and PS. The data obtained from a questionnaire of 287 households in Jinhu County, Jiangsu Province, China. After surviving from reliability and validity tests, a structural equation modeling (SEM) with latent variables was specified and estimated using Mplus. From the study results, we found significant positive relationships between ES, PP, and PS, but significant negative relationships between ES, PE, PPV, and PS. Also, our research found PE and PPV as potential mediators on ES-PS relation. We propose recommendations from three aspects to improve farmers’ satisfaction with future implementations of the homestead withdrawal policy. Our results provided new insights into how to improve the performance of homestead withdrawal policy.

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Section: Theory Hypotheses and Modelmentioning

confidence: 99%

Farmers’ Economic Status and Satisfaction with Homestead Withdrawal Policy: Expectation and Perceived Value

Zhao

Cloutier

2020

IJERPH

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“…The conceptual model of the study can be seen in Figure 1. Many studies focused on passenger satisfaction, perceived quality, and perceived values (Ni et al, 2020). We assumed on the model that passenger satisfaction was a personal decision, perceived quality as a concern regarding the pandemic situation, and perceived values as provided information by the airport service provider.…”

Section: Literature Review and Hypotheses Developmentmentioning

confidence: 99%

“…Generally, public transport's service characteristic is convenient, safe, and comfortable. In some cases, the corporate image influences perceived quality, and then it has a positive correlation with perceived value and passenger satisfaction (Ni et al, 2020). The airport service quality consists of seven dimensions; security, check-in, wayfinding, the environment, access, arrival services, and the facilities (Chonsalasin et al, 2020).…”

Section: H3: Concern For the Passenger During The Pandemic Positively...mentioning

confidence: 99%

“…This study's practical implication gives a framework to the current condition of the passenger and how the passenger reacts. The airport service provider can combine the passenger decision during the pandemic to add more additional information that keeps the passenger healthy, safe, convenient, and comfortable (Ni et al, 2020). Moreover, the airport service provider also improves their services with the long-term goal to come up with the post-pandemic situation.…”

Section: Practical Implications and Contributionsmentioning

confidence: 99%

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An Exploration of Personal Decision as Mediating Effect between Passenger Concern and Airport Service Information During COVID-19 Outbreak

Romadlon¹,

Lestiana²,

Putri³

2022

IJTech

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The Indonesian government has commanded the new reality status. In this situation, various public transportations have started operating again, particularly at Yogyakarta International Airport (YIA) and Adisutjipto Airport (JOG). By overcoming the new reality status, the airport services provider has been required to improve the services to expect the passenger' concerns. Therefore, the objective of the study was to directly determine passenger satisfaction during the COVID-19 outbreak in Yogyakarta airports, whether the passenger's concern significantly influenced the passenger's personal decision toward the service, and whether the personal decision influenced the provided information of the airport service provider. The method used was a quantitative method and the International Air Transport Association questionnaire was set to survey 417 respondents. The analysis of those criteria used Structural Equation Modelling Partial Least Square. The result showed a significant correlation between concern and the provided air service information, between concern and the personal decision, and the personal decision mediating link between the concern of the passenger and the provided air service information. According to the model, there was a limitation that the dependent variable explained the provided information and the personal decision at low impact. The other factors shall be included in the model to gain more overview of the model.

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“…In the literature centered on the marketing domain, and particularly on PT services, other factors have some conceptual overlap with involvement, as they describe how a customer is attracted or engaged with the PT. These factors are image (Ni et al 2020, Fu, Zhang and Chan 2018, Chang and Yeh 2017, Chou and Yeh 2013, Kuo and Tang 2013, Minser and Webb 2010, Chou and Kim 2009, Park, Robertson and Wu 2004 and attitudes (Simsekoglu, Nordfjaern andRundmo 2015, Borhan et al 2014). Corporate image (or image) is based on how an individual views the contribution of PT to one's own well-being, and to society (van Lierop and El-Geneidy 2018), while attitude refers to a person's overall evaluation of the willingness or unwillingness towards performing a behavior (Borhan et al 2014).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Is it possible to attract private vehicle users towards public transport? Understanding the key role of service quality, satisfaction and involvement on behavioral intentions

Oña

2022

Transportation

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This paper contributes to the public transport literature by ascertaining the role of involvement upon the service quality-satisfaction-behavioral intentions paradigm from the point of view of private vehicle users. This is the first study that provides a comprehensive understanding of this framework based on the private vehicle users’ perspective. The added value of this research is that, by using a structural equation modeling approach, it provides a comparison of alternative models and uses data from different samples collected in five large metropolitan areas (Berlin, Lisbon, London, Madrid and Rome) for modeling validation. In addition, a SEM-MIMIC approach was applied for controlling the heterogeneity of data due to specific characteristics of the interviewee (territorial setting, place of residence, demographic and socio-economic characteristics and travel related variables). The findings show that involvement is a full mediator between satisfaction and behavioral intentions, and that satisfaction is a full mediator between service quality and involvement. Furthermore, the SEM-MIMIC results revealed that the four latent factors investigated (service quality, satisfaction, involvement and behavioral intentions) dealt with highly heterogenous data. However, the most important finding is that private vehicle users’ involvement is the factor that contributes most to their behavioral intentions towards public transport. Hence, public transport managers might benefit from these outcomes when establishing detailed policies and specific guidelines for public transport systems to engage private vehicle users in a higher degree of usage of public transport services.

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Influence mechanism of the corporate image on passenger satisfaction with public transport in China

Cited by 43 publications

References 43 publications

Farmers’ Economic Status and Satisfaction with Homestead Withdrawal Policy: Expectation and Perceived Value

Farmers’ Economic Status and Satisfaction with Homestead Withdrawal Policy: Expectation and Perceived Value

An Exploration of Personal Decision as Mediating Effect between Passenger Concern and Airport Service Information During COVID-19 Outbreak

Is it possible to attract private vehicle users towards public transport? Understanding the key role of service quality, satisfaction and involvement on behavioral intentions

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