“…(Bourne, Melnyk, & Bititci, 2018;Santos & Brito, 2012;Veliu, Manxhari, Demiri, & Jahaj, 2017; Emotional intelligence needed by an employee or manager in supporting performance. Goleman (2003) showed some research evidence that intellectual intelligence contributes approximately 20% to factors that determine success in life, and another 80 % filled by other forces, including emotional intelligence (Kerr, Garvin, Heaton, & Boyle, 2006;Saheed, 2012;Shahhosseini, 2012;Zaki, 2012).…”