Influence of Information Culture on Adoption of a Self-Service System

Travica, Bob

doi:10.28945/128

Cited by 7 publications

(1 citation statement)

References 16 publications

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“…These results were supported by the findings of Nam, Kim, and Jung's (2023) study, which concluded that, due to their lower levels of digital literacy, older individuals will continue to encounter difficulties when using SST. Similarly, technical issues that may arise during operation, such as insufficient programming usability, support or maintenance of obsolete equipment processes, slowed client aptitudes, and decreased system utilization, particularly during peak hours, have frequently pushed the buyer away (Travica, 2008;Ishak, 2021). Any negative experience, particularly in relation to SOKs, alters customers' perceptions of the technology, thereby severely limiting its use and adoption (Toh, 2018).…”

Section: Strongly Agree Total 329 Strongly Agreementioning

confidence: 99%

An Analysis of Customer Perception on Self-Ordering Kiosk of Fastfood Restaurants in San Pablo City, Laguna

Dela Peña,

Aquino

2023

Bus. Org. Soc

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Self-ordering kiosks are increasingly being used in fast-food restaurants due to their efficiency and convenience. However, little is known about how consumers perceive this technology and how their perception affects their willingness to use it. This study aimed to address this gap by answering five questions related to self-ordering kiosks in fast-food restaurants in San Pablo, Laguna. The study used a survey questionnaire and Technology Acceptance Model to evaluate how customers view self- ordering kiosks. Statistical treatments such as mean frequency, Kruskal Wallis H-Test, and effect size were used to analyze the data. The results showed that majority of the 300 respondents found self-ordering kiosks useful and easy to use, preferring them over ordering from staff. The study found that customer perception on self-ordering kiosks had a significant effect on the intention to use the system. The demographic profile of respondents was analyzed, and the study found that 59% of the respondents were male aged 21 to 30. Despite the positive findings, the study identified several obstacles, including technical difficulties, security concerns, and accessibility issues, that must be addressed. The study proposed technology enhancements such as headphone ports, bilingual interfaces, and digital payment options to enhance the accessibility and convenience of self-ordering kiosks in restaurants. The study findings can be used for market segmentation analysis and the development of targeted marketing strategies for different demographic groups. The study highlights the importance of understanding customer perceptions of self-ordering kiosks to improve customer satisfaction and increase adoption of this technology in fast-food restaurants.

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Section: Strongly Agree Total 329 Strongly Agreementioning

confidence: 99%

An Analysis of Customer Perception on Self-Ordering Kiosk of Fastfood Restaurants in San Pablo City, Laguna

Dela Peña,

Aquino

2023

Bus. Org. Soc

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E‐Government systems inSouthAfrica:Aninfocultureperspective

Singh

Travica

2018

E J Info Sys Dev Countries

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The purpose of this study was to investigate challenges surrounding e‐Government systems in South Africa and their origins. Based on interviews with senior managers/senior state administrators as the key method and on qualitative data analysis, challenges were identified within the cultural environment of the senior managers, their positioning in relation to e‐Government systems, organizational processes, and in the policy domain. A specialized cultural analysis based on the informing culture framework was applied in order to deepen understanding of the challenges' origins. It revealed a hybrid of an immature bureaucracy and a mature clan informing culture as deep‐seated aspects of the socio‐organizational context surrounding South African e‐Government systems. The contributions of this research are in advancing theorizing on e‐Government and in helping the senior managers/senior state administrators to develop a better understanding of the cultural environment that they are expected to work in.

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Information Culture and Information Literacy as a Scientific Direction and a Field of Educational Activities in Russia

Гендина

2017

Pathways Into Information Literacy and Communities of Practice

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Influence of Information Culture on Adoption of a Self-Service System

Cited by 7 publications

References 16 publications

An Analysis of Customer Perception on Self-Ordering Kiosk of Fastfood Restaurants in San Pablo City, Laguna

An Analysis of Customer Perception on Self-Ordering Kiosk of Fastfood Restaurants in San Pablo City, Laguna

E‐Government systems inSouthAfrica:Aninfocultureperspective

Information Culture and Information Literacy as a Scientific Direction and a Field of Educational Activities in Russia

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