2019
DOI: 10.1080/00207543.2019.1671622
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Influence of logistic service level on multichannel decision of a two-echelon supply chain

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Cited by 31 publications
(19 citation statements)
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“…(3) In the paper, an extension model of consumer utility is constructed, and the effects of return rates, channel power structures, and consumer service preferences on consumer utility are explored. e conclusions differ from the existing literature, such as Yan et al, [35]; Zhang et al [36]; Yan et al [35]; and Ma et al, [16]. e paper found that return behavior does not always improve consumer utility.…”
Section: Introductioncontrasting
confidence: 59%
“…(3) In the paper, an extension model of consumer utility is constructed, and the effects of return rates, channel power structures, and consumer service preferences on consumer utility are explored. e conclusions differ from the existing literature, such as Yan et al, [35]; Zhang et al [36]; Yan et al [35]; and Ma et al, [16]. e paper found that return behavior does not always improve consumer utility.…”
Section: Introductioncontrasting
confidence: 59%
“…In their study, Giri and Sarker ( 2016 ) explored a supply chain system with a sole manufacturer who faces a production disruption, and two independent retailers who compete with prices and service levels; they find that a wholesale price discount scheme can coordinate the supply chain and achieve a win–win outcome. More recently, considering the influence of logistic services on consumers’ channel choices, Yan et al ( 2019 ) studied the channel structure and pricing decision of a two-echelon supply chain consisting of a manufacturer and a retailer. Zhang et al ( 2019 ) investigate after-sale service deployment and information sharing strategies in a supply chain including a manufacturer and an independent retailer.…”
Section: Literature Reviewmentioning
confidence: 99%
“…They mainly research how the return policy impacts order quality. Mohan and Kelle et al [17] and Yan et al [3] study delivery time of online channel, the results show that delivery delay has significant impact on customers' channel preference.…”
Section: A Channel Conflictsmentioning
confidence: 99%
“…is more intense and managerial decisions are more complicated [2]. It is worth emphasizing that these challenges are increasing retailers' order execution costs on omnichannel sales [3], [4]. In the face of increasing costs, they are controlling costs by increasing prices, increasing delivery costs, or increasing the minimum order for free delivery [5].…”
Section: Introductionmentioning
confidence: 99%
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