Influence of System Quality, Information Quality, Service Quality on User Acceptance and Satisfaction and Its Impact on Net Benefits (Study of Information System Users Lecturer Performance Load (BKD) in Malang State University)

Abstract

This study aims to examine the influence of system quality, information quality, and service quality of the lecturer at Malang State University. This study will also investigate the effect on user satisfaction and its impact on net benefits for users of UM Information System Expenses. This study applies a modification of the information system success model from DeLone & McLean. The model is analyzed by modeling the Structural Equation Modeling (SEM) based on components or variants (component based) that are popular with Partial Least Square (PLS) using SmartPLS version 3.2.8. The results of this study are expected to be adopted as input and consideration in developing, improving, and improving the performance of the UM BKD information system. The research design used in this study is quantitative research. Respondents in this study were 93 UM PNS lecturers who were actively teaching. The questionnaire was online distributed by accessing the page provided. The results showed that there was a positive but not significant effect between system quality, information quality, and service quality on the use of the BKD system. However, there is a positive and significant influence between system quality, information quality, and service quality on the BKD system user satisfaction, between the uses of the BKD system on net benefits, and between the satisfaction of the BKD system users on net benefits. The implementation of BKD UM information system can be declared successful because there is a positive correlation between variables.

Analysis of Satisfaction Level and Net Benefit Ipb Undergraduate Students Towards the Use Ipb Mobile for Student Application

“…The results showed that the user satisfaction variable had a positive and significant effect on the net benefit variable. These results are in line with the research of Widiastuti, Haryono and Said (2019), there is a user satisfaction which has a positive and significant influence on net benefits. The results of this study also support the success model of the Delone and Mclean information systems (2003) which states that user satisfaction has a positive and significant effect on net benefits.…”

“…Previous research on user satisfaction has been carried out by several researchers, such as Amarin and Wijaksana (2021), Widiastuti, Haryono and Said (2019), Utomo et al (2017), Ferdini et al (2013 and Hidayat and Yusrawati (2012). However, in previous studies satisfaction was measured directly through system quality, information quality, and service quality.…”

The Success of Online Passport Queue Registration Applications Using Delone and Mclean Models

“…This shows that the quality of information on the implementation of APAPO has no significant effect on usage, and even tends to decrease. Widiastuti et al (2019) examined there is positive but not significant on the use of BKD system. Users judge the information obtained from the system, but the frequency of users accessing the BKD system is not frequent.…”

Pengaruh Kualitas Sistem, Kualitas Informasi, Kualitas Pelayanan pada Kepuasan Pengguna dan Dampaknya pada Manfaat Bersih (Penelitian terhadap Sistem Informasi Surveilans Penyakit Tidak Menular)

“…Hasil penelitian menjabarkan tingkatan dari ke-24 faktor-faktor tersebut dari paling tinggi hingga ke paling rendah pengaruhnya. 9 Penelitian lainnya yang dilakukan oleh Rini Widiastuti 10 Penelitian-penelitian terdahulu menjadi referensi dalam mengembangkan kuesioner untuk mengukur keberhasilan implementasi dari sistem informasi Surveilans Penyakit Tidak Menular di Kota Palembang. Peneliti menggunakan kuesioner yang digunakan pada penelitian oleh Putu Wuri Handayani, dkk, untuk kualitas sistem, kualitas informasi, dan kualitas pelayanan.…”