Information Anxieties and Information Distrust: The effects of Overload Information about COVID – 19

Ganggi, Roro Isyawati Permata

doi:10.1051/e3sconf/202020215014

Cited by 4 publications

(5 citation statements)

References 14 publications

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“…The correct information is usually not able to be filtered out by the layperson, and therefore, it is more than likely that someone would believe the information found online to be valid. 39 Anxiety and panic can also induce the recirculation of misinformation online, especially regarding preventive measures against COVID-19, which includes natural remedies. 39 It is possible that some information on natural remedies were presented as medical information and were wrongly perceived as actual information.…”

Section: Discussionmentioning

confidence: 99%

“…39 Anxiety and panic can also induce the recirculation of misinformation online, especially regarding preventive measures against COVID-19, which includes natural remedies. 39 It is possible that some information on natural remedies were presented as medical information and were wrongly perceived as actual information. The general public might have considered that performing these suggestions would not yield a negative result, and would not be detrimental.…”

Section: Discussionmentioning

confidence: 99%

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Prevalence and Perception Among Saudi Arabian Population About Resharing of Information on Social Media Regarding Natural Remedies as Protective Measures Against COVID-19

Alshareef¹,

Alotiby²

2021

IJGM

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Introduction: Ever since COVID-19 was declared as a global pandemic, there has been a prevalence of misinformation circulating online on social media platforms. In order to better tackle COVID-19 it is important to determine how the general population perceive the sharing of medical information on social media platforms. Based on this, the aim of the study is to analyse the perception of Saudi Arabian Health Care Workers' (HCWs) and Non-Health Care Workers' (NHCWs) regarding the sharing and resharing of medical information, whether true or false, on social media platforms regarding COVID-19. Methods: To achieve the aim of this study, the general objective is to identify the most commonly used Social Media Platforms, determine the proportion of the Saudi Arabian population who have participated in recirculating information in those social media platforms, and to analyse their perception of medical information sharing in social media platforms. This study was conducted using a quantitative research methodology. The measurement tool used for this study was an online survey conducted using Google Survey. A 10-item questionnaire was adopted and translated to Arabic to conduct the survey. Results: The total number of responses for the study were N=1249. The findings of the study indicate that Saudi Arabian general population understand the prevalence of unverified information, but are accepting of the practice of sharing information without evidence on social media platforms, with the belief that such information does not cause actual harm to the general public, but instead would be beneficial. WhatsApp was the most preferred social media platform for receiving and sharing information among participants, followed by Twitter and Snapchat. Conclusion:The findings of this study indicate that the Saudi Arabian population are more wary than the global general population regarding misinformation online on social media platforms regarding COVID-19.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Prevalence and Perception Among Saudi Arabian Population About Resharing of Information on Social Media Regarding Natural Remedies as Protective Measures Against COVID-19

Alshareef¹,

Alotiby²

2021

IJGM

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“…, 2021), China (Song et al. , 2021), Indonesia (Isyawati Permata Ganggi, 2020) and the United Kingdom suggest that psychological well-being and mental health are negatively influenced by information overload (Liu et al. , 2021) and that information anxiety led to information avoidance during COVID-19 pandemic.…”

Section: Discussionmentioning

confidence: 99%

“…Frequency of use and specific information source selection can be instrumental to increasing the intensity of the stressors, strain and outcome. Literature published during COVID-19 confirmed that information exposure leads to information overload, information anxiety and information avoidance behavior Song et al, 2021;Isyawati Permata Ganggi, 2020;Liu et al, 2021). The more frequently individuals are exposed to one or more of these information sources, the more chances they have to experience information overload, information anxiety and information avoidance behavior (Azad, 2021).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Why did people avoid information during the COVID-19 pandemic? Understanding information sources' dynamics among Pakistani Z generation

Soroya

Faiola

2023

LHT

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PurposeGrounded in the stressor-strain-outcome model, this study aims to examine the impact of different information sources on information behavior among the Pakistani Z generation during the pandemic.Design/methodology/approachThe study was quantitative, with 344 responses collected from Gen Z (those born in the late 1990s) using an online survey. The proposed structural model was tested with the help of SmartPLS 3.3. Information sources were divided into four categories, i.e. conventional media, personal networks, social media and Internet use through official health websites.FindingsIn the Pakistani context, conventional media was found to develop information overload among Zers, whereas social media and personal networks were positively associated with information anxiety. However, Internet use (official and medical websites) for health-related information-seeking significantly reduced information anxiety among people. None of these information sources are the reason for information avoidance but the sources affect either the independent predictor of information avoidance or the mediators. Whereas information overload is a predictor of information anxiety and information, anxiety is a mediator between information overload and avoidance behavior.Research limitations/implicationsTo avoid the negative consequences of abundant information, the authors need to promote and encourage the use of authentic information sources to make Gen Z skeptical, independent, critical and scientific thinkers.Originality/valueInformation sources' dynamics in terms of negative consequences of abundant information has not been explored previously at this magnitude, particularly from the perspective of a developing country.

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“…Thus, they can take the time to evaluate all necessary switching costs and not feel pressured to delay their booking decisions. This can be explained by the effect of consumer psychological laziness, which can be stimulated when sufficient time is given to review overwhelming information (Ganggi, 2020) and to make their final decisions rather than to defer.…”

Section: Discussion and Conclusion Conclusionmentioning

confidence: 99%

Investigating consumer purchase decision based on switching barriers and decision postponement: moderating role of time pressure

Xue

2023

JHTI

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PurposeAlthough various booking platforms have been contributing to the dramatic growth of hotel industry, little research has been conducted to understand consumer psychological processes and behaviors in online hotel booking. To fill this gap, the current study examines the effect of switching barriers (switching cost and alternative attractiveness) on consumers' decision postponement and repurchase intention. Additionally, the moderating effect of time pressure in different phases of booking decision is investigated.Design/methodology/approachA total of 352 samples was collected through an online platform. Data analysis was conducted via Amos 23 (structural equation modeling) and SPSS 24 (descriptive analysis and PROCESS macro).FindingsResults show that switching cost and alternative attractiveness are two significant drivers of decision postponement and repurchase intention. Meanwhile, time pressure only has a significant moderating effect on the relationship between switching cost and decision postponement.Practical implicationsThe findings of this research reveal that hotel operations need to implement strategies to prevent customers' delayed booking decisions and overcome the influence of time pressure on customer decision-making.Originality/valueThese findings stress the importance of consumer perceptions of switching barriers and time span when making hotel reservations online. Hotel practitioners are encouraged to provide multiple human–computer interaction applications to attract novice consumers and increase their familiarity with booking process.

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Information Anxieties and Information Distrust: The effects of Overload Information about COVID – 19

Cited by 4 publications

References 14 publications

Prevalence and Perception Among Saudi Arabian Population About Resharing of Information on Social Media Regarding Natural Remedies as Protective Measures Against COVID-19

Prevalence and Perception Among Saudi Arabian Population About Resharing of Information on Social Media Regarding Natural Remedies as Protective Measures Against COVID-19

Why did people avoid information during the COVID-19 pandemic? Understanding information sources' dynamics among Pakistani Z generation

Investigating consumer purchase decision based on switching barriers and decision postponement: moderating role of time pressure

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