Information confusion and intention to stop using social networking site: a moderated mediation study of psychological distress and perceived novelty

Abstract

<jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>People are living in a very rich and diversified information world. However, they are facing an explosion of information on social networking site (SNS) bombarding them every day. People get confused when they expose to similar, overloaded, ambiguous and misleading information. Unfortunately, the effect of information confusion on users' psychological outcome and behavioral intention has been absent in prior literature. Thus, this study investigates the relationship between information confusion and users' intention to stop using SNS with a moderated mediation effect of psychological distress and perceived novelty.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>This study uses questionnaire survey to collect a sample data of 380 Facebook users in Vietnam. Structural equation modeling is used to test hypotheses in this study.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>Empirical results show that information confusion has a positive influence on stop using intention. Furthermore, psychological distress is found to have a mediating effect in the link between information confusion and stop using intention. In addition, perceived novelty moderates the relationship between psychological distress and stop using intention. Perceived novelty also moderates the indirect effect of information confusion on stop using intention through psychological distress.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>The influence of information confusion on users' psychological outcomes and behavioral intention has not been determined in prior literature. This study is one of the first studies that provide empirical evidence to clarify the relationship between information confusion and users' intention to stop using SNS. Furthermore, this study helps to clarify the mediating and moderating mechanism of psychological distress and perceived novelty in this relationship. By investigating the issue of information confusion and its impact on users in SNS environment, this study provides implications for researchers and practitioners regarding management and development of SNS.</jats:p></jats:sec>

Investigating employees' deviant work behavior in the hotel industry during COVID-19: Empirical evidence from an emerging country

“…This finding implies that employees tend to feel tired, stressed, depressed, and even angry when they perceive their jobs to be insecure ( Baum et al, 2020 ; Vo-Thanh et al, 2021 ; Vo-Thanh, Vu, et al, 2022 ). In this case, negative emotions and feelings of depression reduce employees' motivation at work, and they are more likely to engage in negative behaviors because they look for ways to cope with the discomfort and unpleasant feelings ( Dang, 2020 ). This finding provides support for Bajrami et al (2021) , Meyer et al (2021) , and Wong et al (2021) who suggested that employees often feel negative emotions and engage in negative behaviors during COVID-19.…”

“…According to Dang (2020, p. 1430) , psychological distress refers to “an emotional state that reflects unpleasant feelings and discomfort experiences”. Specifically, psychological distress reflects a state of emotional suffering characterized by symptoms of anxiety and depression ( Arvidsdotter, Marklund, Kylén, Taft, & Ekman, 2016 ).…”

“… Lee, Draper, and Lee (2001) found that dysfunctional interpersonal behaviors positively influence psychological distress. Numerous researchers in the fields of information management ( Dang, 2020 ; Keles, McCrae, & Grealish, 2020 ), organizational behavior ( Major et al, 2002 ), and psychology ( Lee et al, 2001 ) have focused on psychological distress because of its importance in determining mental health.…”

Pengaruh Knowledge Hiding, Psychological Distress, Psychological Stress terhadap Job Performance Pegawai RSJ

“…Kemudian menurut (M. Karani et al, 2021) Psychological Distress dapat didefinisikan sebagai "istilah umum yang mencakup stres, malaise, depresi, kecemasan, dan masalah kesehatan mental terkait lainnya". Sumber lain mengatakan bahwa Psychological Distress adalah kondisi emosional yang mencerminkan perasaan tidak menyenangkan dan kecemasan (Dang, 2020).…”

“…Beberapa faktor, seperti faktor lingkungan, faktor pekerjaan, faktor privasi atau kehidupan pribadi, dan faktor sosial, diketahui sebagai pemicu Psychological Distress (Dang, 2020). Karena Psychological Distress, kecemasan, atau depresi terkait secara kognitif, otak pegawai yang terancam mematikan proses berpikir yang kompleks dan berfokus pada emosi yang berlawanan (Kalyar et al, 2020).…”