“…Performance management has been used as an allencompassing term to describe any management process that involves collecting, interpreting, and/or utilizing performance information for performance improvementwhether for budgeting, program management, performance contracting, or personnel management (Behn, 2002;Poister, 2003;Pollitt, 2001). Performance management has been used as an allencompassing term to describe any management process that involves collecting, interpreting, and/or utilizing performance information for performance improvementwhether for budgeting, program management, performance contracting, or personnel management (Behn, 2002;Poister, 2003;Pollitt, 2001).…”