Intellectual Resources Used in Developing Tourism and Hospitality Industry

Dzhandzhugazova, Elena A.; Blinova, Ekaterina A.; Orlova, L. N.; Romanova, Marianna M.

doi:10.12973/ejac.2017.00204a

Cited by 7 publications

(7 citation statements)

References 2 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Also, one of the important areas of concern in the hotel sector is safety and security. Hotels' customers have different safety and security expectations from various categories of hotels (Sufi and Shojaie, 2018;Dzhandzhugazova et al, 2016). Therefore, necessary measures must be put in place to ensure that these services are provided and their ultimate aim of satisfaction is achieved.…”

Section: Facilities Management Services In Hotelsmentioning

confidence: 99%

Assessment of facilities management sourcing approaches in hotels in Ghana: a study of selected hotels in Wa

Alhassan

Kidido

Tannor

2023

View full text Add to dashboard Cite

PurposeThe study aims to assess the sourcing approaches used in providing facilities management (FM) services in hotels. It further explores the factors that influence hotels' choice of sourcing approach and the challenges.Design/methodology/approachThe study used a case study design. Simple random, census and purposive sampling techniques were used to select the hotels and respondents. Data were collected using interviews and analysed thematically. The data were presented in narration and direct quotes from the respondents. The critical factors influencing outsourcing decisions were ranked using the relative importance index. This study is based on a single case. Therefore, further research should be conducted to expand the scope of study nationwide as a step toward making the results more robust.FindingsBoth in-house and outsourcing sourcing approaches were used to provide FM services. In-house FM services mainly focused on cleaning, security and aspects of maintenance. Internet and information technology related services and other maintenance activities were also outsourced. Outsourcing decisions in the various hotel categories were mostly guided by the cost of outsourcing, core business, lack of in-house skills and hotel size.Practical implicationsFM strategy can be developed to guide the management of FM activities in hotels. An approach that adds value and enhances the activities of hotels and provides convenience to customers must be adopted by hotels. Further studies should be conducted on the cost implications of the two main sourcing approaches, as well as the impact of sourcing approaches on customer satisfaction. An additional study should focus on the driving factors influencing the cost and quality of outsourced FM services in hotels. This will help provide comprehensive information on effective FM sourcing approaches and the operations of hotels.Originality/valueThe study focused on the sourcing approaches used by hotels to provide FM services. It also explored the influencing factors and challenges of FM practices in hotels.

show abstract

Section: Facilities Management Services In Hotelsmentioning

confidence: 99%

Assessment of facilities management sourcing approaches in hotels in Ghana: a study of selected hotels in Wa

Alhassan

Kidido

Tannor

2023

View full text Add to dashboard Cite

show abstract

“…Notably, the quick-service restaurant industry is brutally competitive and constantly changing (Jeon et al , 2020; Rashid et al , 2015). Hence, to maintain customer loyalty and simultaneously attract new customers, restaurant owners must know how to use technological advances to their advantage (Issa et al , 2018; Tan and Netessine, 2020; Dzhandzhugazova et al , 2016). Such technology adoption can transform customers’ dining experience into more exhilarating and rewarding while increasing the restaurant’s service efficiency (Dhingra, 2018; Leung and Wen, 2021).…”

Section: Literature Reviewmentioning

confidence: 99%

Investigating customer acceptance, usage, trust, and perceived safety risk of self-ordering kiosk technology in Malaysian quick-service restaurants during COVID-19 pandemic

Baba

Hanafiah

Shahril

et al. 2023

JHTT

View full text Add to dashboard Cite

Purpose The purpose of this study is to empirically examine the interrelationship between customer acceptance and usage of self-ordering kiosks, purchase behaviour and post-purchase behaviour in quick-service restaurants. This study also hypothesised that the perceived safety risk moderates the relationship between customer purchase and post-purchase behaviour. Design/methodology/approach This study adopted a quantitative research methodology using an online survey. During the data collection process, 430 responses were obtained. The partial-least square-structural equation modelling was used to test the study’s model and hypotheses. Findings The results of this study indicated that performance expectancy, effort expectancy, facilitating conditions, social influence, facilitating conditions, hedonic motivation and trust significantly influence purchase behaviour through the self-ordering kiosks. Meanwhile, price value and customer habit did not affect purchasing behaviour, while perceived safety risk as a moderator does not influence re-purchase behaviour. Practical implications This study provides valuable implications for foodservice researchers and marketers related explicitly to technology adoption in restaurant services. Given the positive outlook on self-ordering kiosk usage, quick-service restaurants should continuously improve their ordering kiosk adoption and efficiency, especially during the health pandemic. Originality/value This study is one of the few to predict and explain the consumer acceptance of self-service kiosks by integrating the Unified Theory of Acceptance and Use of Technology 2 model with other essential behavioural constructs. The inclusion of trust and perceived safety risk construct enhances the study model’s adaptability during health crises.

show abstract

“…This coefficient reflects the level of training and retraining of the personnel of the organization of the hotel business. The higher the value of the learning rate, the lower the level of resistance in the team to the introduction of innovative technologies and customer service services [2]. The calculation of this coefficient takes into account the following expression:…”

Section: Personnel Training Capacitymentioning

confidence: 99%

Personnel training as a condition for innovative development of an enterprise in the conditions of the digital economy (on the example of the hotel business)

Иванова¹,

Nikolskaya²

2022

The Caspian in the Digital Age

View full text Add to dashboard Cite

The article examines the role of personnel training for the innovative development of an organization using the example of hotel enterprises in the capital region, analyses the dynamics of the personnel innovativeness indicator and the structure of innovations introduced. The authors emphasize the feasibility of continuous development of staff skills, highlight the main shortcomings of personnel qualifications in hotel enterprises and analyse the importance and advantages of digital transformation of educational activities, as well as the relationship between the development of employee competencies and the implementation of innovations. The results of the analysis obtained by the authors will allow the management of hospitality enterprises to monitor the dynamics of innovative potential in the context of such indicators as innovativeness of personnel, human capital and learning ability, raising the qualifications of employees, taking into account the advantages of digital transformation of the educational process, and improving the quality of services provided by enterprises in the hospitality industry.

show abstract

Intellectual Resources Used in Developing Tourism and Hospitality Industry

Cited by 7 publications

References 2 publications

Assessment of facilities management sourcing approaches in hotels in Ghana: a study of selected hotels in Wa

Assessment of facilities management sourcing approaches in hotels in Ghana: a study of selected hotels in Wa

Investigating customer acceptance, usage, trust, and perceived safety risk of self-ordering kiosk technology in Malaysian quick-service restaurants during COVID-19 pandemic

Personnel training as a condition for innovative development of an enterprise in the conditions of the digital economy (on the example of the hotel business)

Contact Info

Product

Resources

About