Internal communication, employee participation, job satisfaction, and employee performance

Kulachai, Waiphot; Narkwatchara, Piya; Siripool, Pralong; Vilailert, Kasisorn

doi:10.2991/insyma-18.2018.31

Cited by 13 publications

(12 citation statements)

References 7 publications

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“…This result also in line with other studies which stated that job satisfaction does not influence the job performance of service workers on McConnell Dowell Services Company (Parlaungan and Ramadhan, 2019). Similar research results were also found by Kulachai et al, (2018), Putri (2018), and Husein and Hanifah (2019) who stated that job satisfaction did not significantly influence job performance.…”

Section: Jobsupporting

confidence: 91%

The Relationship Between Education, Job Satisfaction, and Work Motivation to Work Productivity (Investigation on Workers in the Welding Section of Rack Production at Ud. King Rack, Surabaya, Indonesia)

Mawaddah

Paskarini

2021

ijph

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UD. King Rack Surabaya is a rack production home industry. The production process includes welding of the rack structure. This study aims to analyze the relationship between education, job satisfaction, and work motivation to the work productivity of workers in the welding section of rack production at UD. King Rack, Surabaya, Indonesia. This is an observational study with a cross-sectional design. The study sample used a total population of 12 workers. Data were taken in the form of primary data tested with the Spearman correlation test. The results of the analysis show that the majority of respondents graduated from elementary school and the majority of respondents' job satisfaction was high. However, majority of respondents' work motivation was moderate and the majority of respondents' work productivity was low. The results of the Spearman correlation analysis indicate a relationship between education and work productivity (correlation coefficient = 0.475) as well as work motivation and work productivity (coefficient correlation = 1.000). There was no relationship between job satisfaction and work productivity. To increase work productivity, daily standards for the number of racks to be produced by workers need to be set. Besides that, it is important to give praise and appreciation to the workers in order for them to produce racks that are above the work standard. Keywords: education, job satisfaction, work motivation, work productivity

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Section: Jobsupporting

confidence: 91%

The Relationship Between Education, Job Satisfaction, and Work Motivation to Work Productivity (Investigation on Workers in the Welding Section of Rack Production at Ud. King Rack, Surabaya, Indonesia)

Mawaddah

Paskarini

2021

ijph

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“…Furthermore, Vercic et al explained that effective internal communication contributes positively to employee work performance which in turn can improve organizational performance. This is supported by the statements of experts who find a positive correlation between internal communication and employee performance (Bhatia and Balani, 2015;Kulachai et al, 2018). In addition, organizational leaders need to utilize various kinds of internal communication media to convey messages, ranging from face-to-face communication, print media, electronic media, and social networking media.…”

Section: Discussionmentioning

confidence: 95%

The Effect of Internal Communication on Employee Performance in Informal Education Institutions: The Role of Organizational Commitment as a Mediation Variable

Wiwin¹,

Mubarok²,

Subari³

et al. 2020

EJBM

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Human resources have a strategic role, especially for informal educational institutions in Indonesia. However, research on how to improve employee performance in informal educational institutions is still limited. This study aims to examine the effect of internal communication on employee performance in informal educational institutions by considering organizational commitment as a mediating variable. This study uses a survey method to collect data relevant to the research objectives. The sample involved was 116 employees from 14 informal educational institutions located in Kampung Inggris, Pare, Indonesia. The results showed that internal communication had a positive impact on employee performance and organizational commitment. It is also found that organizational commitment has a positive impact on employee performance. In addition, organizational commitment significantly mediates the relationship between internal communication and employee performance. This finding implies that informal educational institutions need to build an effective internal communication system as a medium to foster organizational commitment and employee performance.

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“…For instance, Carrière and Bourque's (2009) data showed that internal communication practices explain 49.8% of the variation in communication satisfaction, 23.4% of the variation in job satisfaction, and 17.5% of the variation in affective organizational commitment and that these effects are fully mediated by communication satisfaction when job satisfaction and affective organizational commitment were regressed against both internal communication practices and communication satisfaction. The results of Kulachai et al (2018) indicated that internal communication has a positive influence on employee participation and job satisfaction, with employee participation and job satisfaction playing a mediating role between internal communication and job performance. They further concluded it can be implied that internal communication would enhance employees' job satisfaction.…”

Section: Discussionmentioning

confidence: 97%

Does good internal communication enhance life satisfaction?

Ćorić

Vokić

Verčić

2020

JCOM

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PurposeThe study explored the relationship between the two concepts—internal communication satisfaction (ICS) and life satisfaction. Additionally, the study analyzed the link between eight internal communication dimensions (satisfaction with feedback, satisfaction with communication with immediate superior, satisfaction with horizontal communication, satisfaction with informal communication, satisfaction with information about the organization, satisfaction with communication climate, satisfaction with the quality of communication media and satisfaction with communication in meetings) and life satisfaction.Design/methodology/approachTo exclude the potential impact of contextual factors, we conducted a quantitative field research on a homogeneous sample of 507 respondents, employed in a multinational organization. For the assessment of ICS, we used the Internal Communication Satisfaction Scale (UPZIK), developed by Tkalac Vercic et al. (2009). For the assessment of life satisfaction, we used the satisfaction with life acale (SWLS) developed by Diener et al. (1985).FindingsResults showed a very high, statistically significant correlation between ICS and life satisfaction. All dimensions of ICS are highly correlated with life satisfaction, but this relationship proved to be the strongest between life satisfaction and two dimensions of ICS (satisfaction with informal communication and satisfaction with communication climate).Research limitations/implicationsOur study has three general limitations: (1) the dataset is of cross-sectional nature, which prevents inferring causality between variables; (2) a common source bias is present (ICS and life satisfaction are measured from the same source) and (3) we used self-reports [given the subjective nature and others’ reports of life satisfaction yield weaker but similar results (Erdogan et al., 2012)].Originality/valueWe identified satisfaction with internal communication, as a work domain that has not yet received attention in the management literature, to have an important role in life satisfaction. Among others, we found satisfaction with informal communication and satisfaction with communication climate to be especially relevant ICS dimensions, implying that organizations should primarily cultivate non-formalized dimensions of internal communication—a positive communication environment.

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Internal communication, employee participation, job satisfaction, and employee performance

Cited by 13 publications

References 7 publications

The Relationship Between Education, Job Satisfaction, and Work Motivation to Work Productivity (Investigation on Workers in the Welding Section of Rack Production at Ud. King Rack, Surabaya, Indonesia)

The Relationship Between Education, Job Satisfaction, and Work Motivation to Work Productivity (Investigation on Workers in the Welding Section of Rack Production at Ud. King Rack, Surabaya, Indonesia)

The Effect of Internal Communication on Employee Performance in Informal Education Institutions: The Role of Organizational Commitment as a Mediation Variable

Does good internal communication enhance life satisfaction?

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