Introduction: user studies for digital library development

Dobreva, Milena; O'Dwyer, Andy; Feliciati, Pierluigi

doi:10.29085/9781856049269.003

Cited by 2 publications

(2 citation statements)

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“…Over the years, many studies have sought to determine the information behaviour of users with various demographics, domains, professions and roles [5,13]. Such studies have highlighted the diversity of users with respect to age, gender, personality, interests, expertise, profession, role, socio-economic background, motivation, intent and task.…”

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confidence: 99%

Characterising online museum users: a study of the National Museums Liverpool museum website

et al. 2018

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Museums are increasing access to their collections and providing richer user experiences via web-based interfaces. However, they are seeing high numbers of users looking at only one or two pages within 10 s and then leaving. To reduce this rate, a better understanding of the type of user who visits a museum website is required. Existing models for museum website users tend to focus on groups that are readily accessible for study or provide little detail in their definitions of the groups. This paper presents the results of a large-scale user survey for the National Museums Liverpool museum website in which data on a wide range of user characteristics were collected regarding their current visit to provide a better understanding of their motivations, tasks, engagement and domain knowledge. Results show that the frequently understudied general public and non-professional users make up the majority (approximately 77%) of the respondents. Keywords Digital cultural heritage • Museum website • User research • User groups • Survey 1 Introduction Museums have expanded their web-based offerings, providing not only access to general information about the museums, but also direct access to their holdings, digital collections and online exhibits. Various studies have explored the relationship between museums, their websites and visitors, especially how museum websites are used to connect visitors' pre-and post-visit activities to the physical museum [31]. The provision of web-based resources has opened up museums to wider and more diverse user groups and led to a significant rise in the number of visitors to museum websites B David Walsh

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confidence: 99%

Characterising online museum users: a study of the National Museums Liverpool museum website

et al. 2018

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“…User studies (Dobreva, O'Dwyer and Feliciati, 2012) and information behaviour studies (Case 2012) feature strongly in gaining a better understanding of users and their information needs. Often studies are limited to the use of products and services, or aligned with attempts to promote the use of products and library services (Smith, 2011).…”

Section: In Terms Of Targeting Users -What Is Suggested In the Lis LImentioning

confidence: 99%

Targeting users in information provision – more than researchers, students and professionals

Fourie

2014

Library Hi Tech

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Purpose -A previous contribution (Fourie 2013) set the scenario for pursuing options to find a balance between information communication technology (ICT), information retrieval systems (IRS) such as databases, library catalogues, repositories, Google Scholar, digital libraries, portals, search engines and the users of these systems. This contribution pursues the issues by asking how information service providers can target their users. The emphasis is on making a difference, and to move beyond merely targeting researchers, post-graduate students and professionals such as doctors, chemists, and lawyers.Design/methodology/approach -The contribution will be written against the background of research from information behaviour, user studies and marketing.Findings -Information services and database producers mostly focus on post-graduate students, researchers and professionals. There is little support for under-graduate students and novices to a profession. Acknowledging preferences for Google and social media, more effort is required to gain the interest and loyalty of upcoming professionals -starting with under-graduate students.Originality/value -Although there are many publications on user studies and marketing in the Library and Information Science literature, this contribution aims to draw on new ways of targeting users, and to note new potential user groups.

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Introduction: user studies for digital library development

Cited by 2 publications

References 3 publications

Characterising online museum users: a study of the National Museums Liverpool museum website

Characterising online museum users: a study of the National Museums Liverpool museum website

Targeting users in information provision – more than researchers, students and professionals

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