2018
DOI: 10.32861/jssr.spi2.117.126
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Investigating the Factors Impacting the Student Satisfaction With the Universities: A Comparative Study of Malaysia and Pakistan

Abstract: The purpose of this study is to investigate the factors impacting the student satisfaction with the public and private universities of Malaysia and Pakistan, which are countries representing South/South-East Asia in cross-culture perspective. The study has applied a quantitative survey design guided by five hypotheses. A questionnaire was distributed among the students of private and public universities. A conceptual framework has been developed based on the modification of Student Satisfaction Index (SSI) mod… Show more

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Cited by 3 publications
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“…In Valliappan, 2018;Muhammad Farooq et al, 2018). However, in parallel, the importance of service quality is also increasing.…”
Section: Discussionmentioning
confidence: 99%
“…In Valliappan, 2018;Muhammad Farooq et al, 2018). However, in parallel, the importance of service quality is also increasing.…”
Section: Discussionmentioning
confidence: 99%
“…Future researchers must focus on the training and development of mobile learning solutions. The institutes must work on improving their libraries and availability of online services (Faisal, Khalil-Ur-Rehman ;Tansholpan, Bekmyrza ;Waqar, Younas ;Valliappan, 2018;Farooq et al, 2018;Farooq, Muhammad, et al, 2019;Khalil-ur-rehman et al, 2018).…”
Section: Changes In Education Sector-mobile Learningmentioning
confidence: 99%