ISO 9000 implementation: a study of manufacturing companies in Saudi Arabia

Magd, Hesham; Kadasah, Nasser Akeil; Curry, Adrienne

doi:10.1108/02686900310488258

Cited by 46 publications

(33 citation statements)

References 49 publications

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“…Quality is imperative for higher education institutions to achieve competitiveness (Hasan et al 2008 ;Magd et al 2003 ;Yunus et al 2010 ). Education quality is primarily determined on the basis of students' experience being the primary stakeholder of educational institutions (Hill et al 2012 ;ISO 2007 ).…”

Section: Introductionmentioning

confidence: 97%

Education Quality and Learning Outcomes in Higher Education Institutions in Pakistan

Khan

Usman

2015

Taylor’s 7th Teaching and Learning Conference 2014 Proceedings

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This is a causal and cross-sectional research in the area of education quality in higher education institutions (HEIs) in Pakistan. The study explored the dimensions of education quality and examined the effects of education quality and students' engagement in achieving the desirable learning outcomes in HEIs. A sample of 385 university students responded to a structured questionnaire based on variables of teaching excellence, quality of academic programmes, institutional support facilities, students' participation, faculty involvement, institutional environment, students' engagement and the learning outcomes. The hypothesized relationships were examined between education quality and learning outcomes, with students' engagement affecting as moderator between education quality and learning outcomes. Statistical tests of correlation and regression were used to analyse the data. Results showed that education quality had a signifi cant positive relationship with the learning outcomes. Further, students' engagement moderated the relationship between education quality and learning outcomes. The study provided useful insights to administrators and regulators to initiate appropriate interventions to enhance education quality and students' engagement for desirable learning outcomes in HEIs.

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Section: Introductionmentioning

confidence: 97%

Education Quality and Learning Outcomes in Higher Education Institutions in Pakistan

Khan

Usman

2015

Taylor’s 7th Teaching and Learning Conference 2014 Proceedings

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“…Since, the issuance of ISO 9000 series in 1987 by the International Organization for Standardization (ISO), the standards have been widely accepted by many organizations across all industries, regardless of their size or products (Magd et al, 2003;Magd, 2006;Naser et al, 2004;Saraiva and Duatre, 2003). Research on the effects of implementing ISO 9000 series has been extensively reported.…”

Section: Introductionmentioning

confidence: 99%

Overcoming barriers to sustainable implementation of the ISO 9001 system

Zeng

Tian²,

Tam³

2007

Managerial Auditing Journal

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Purpose -This study aims to explore the barriers to implementation of ISO 9000 in China, and to identify how these barriers can be overcome. Design/methodology/approach -Using a structural questionnaire survey, this paper examines the main barriers for enterprises in effective implementation of the ISO 9001 standard. Findings -This paper highlights the problems in implementing the standard, which determines the sustainable implementation, including: short-sighted goal for "getting certified"; over-expectation on the ISO 9001 standard; mandatory requirement (not wholehearted commitment) in some industries; and following others (the trend) in certification. With regard to the effective audit of the ISO 9001 standard, the main problems were explored, including: lack of commitment from some certifying bodies; excessive competition between certifying bodies; and offering of a total packaged service from consultancy to certification by certifying bodies. Practical implications -The ISO 9000 series have permeated into all industrial sectors. Although there are many stories of successful adoption of ISO 9001, problems in implementing the standards need to be explored, which may affect the sustainable implementation. Originality/value -Based on the analysis, the paper proposes that the government should improve the legal framework and enforcement schemes to strengthen supervision and control for effective auditing of ISO 9000 standards.

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“…Studies and researches that looking for the impact of ISO 9001 certification were started in the last century. Magd et al (2003), Magd (2006) showed a positive impact of ISO 9000 certification in Saudi Arabia organizations which has improved the quality system efficiency, produced a better documentation and increased quality awareness in the Saudi Arabia firms. Chris et al (2007) preformed an event study and found that the time-based efficiency started to improve right after the implementation of the ISO 9000.…”

Section: Literature Reviewmentioning

confidence: 96%

“…Many researchers tried to find the impact of ISO 9001 certification on all types of firms and companies around the world, where certification by ISO 9000 have been increased around the world year by year, for example Magd et al (2003) showed that in 2000 the number of certification are increased from 343 to 643. Studies and researches that looking for the impact of ISO 9001 certification were started in the last century.…”

Section: Literature Reviewmentioning

confidence: 99%

The Impact of ISO 9001 Certification Audit on Oil and Gas Organizations’ Performance in Qatar

Hamza

Alenazi

2013

EMR

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Quality Auditing is a systematic, independent and documented process for obtaining audit evidence and evaluating it objectively to determine the extent to which audit criteria are fulfilled. The purpose of this paper is to find out the impact of ISO 9001 certification audit on oil and gas companies' performance in Qatar. More than 100 oil and gas companies have been certified ISO 9001. Therefore, it is necessary to study and analyze the impact of that certification on their performance. Survey study has been done by distributing a questionnaire by e-mail or by handing it personally to most of the certified oil and gas companies in Qatar. The response rate was 33.6% of surveyed companies. The statistical operations with the results of analytical study have been done to achieve the goal and objectives of the research. Finally, ISO 9001 certification audit is found to have a positive effect on oil and gas companies' performance in Qatar.

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ISO 9000 implementation: a study of manufacturing companies in Saudi Arabia

Cited by 46 publications

References 49 publications

Education Quality and Learning Outcomes in Higher Education Institutions in Pakistan

Education Quality and Learning Outcomes in Higher Education Institutions in Pakistan

Overcoming barriers to sustainable implementation of the ISO 9001 system

The Impact of ISO 9001 Certification Audit on Oil and Gas Organizations’ Performance in Qatar

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