ISO/IEC 15504 measurement applied to COBIT process maturity

Walker, Alastair; McBride, Tom; Basson, Gerhard; Oakley, Robert B.

doi:10.1108/14635771211224518

Cited by 17 publications

(10 citation statements)

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“…Many literatures focus on methods for IT process maturity assessment [14][15][16][17]. Many other researches present the application of those methods in case studies.…”

Section: Discussionmentioning

confidence: 99%

“…Several assessment methods for IT process maturity have been established [15][16][17]. Those methods however do not consider maturity attributes in a proper and comprehensive way.…”

Section: It Process Maturitymentioning

confidence: 99%

“…Nonetheless, the aforementioned frameworks do not suggest any method to assess IT process maturity. Several researches hence proposed assessment methods for COBIT processes [14][15][16][17]. Those researches however do not address how to formulate recommendations to improve IT process maturity.…”

Section: Introductionmentioning

confidence: 99%

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On the improvement of IT process maturity: assessment, recommendation and validation

Dirgahayu

2018

MATEC Web Conf.

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Abstract. The use of information technology (IT) in enterprises must be governed and managed appropriately using IT processes. The notion of IT process maturity is useful to measure the actual performance and to define the desired performance of IT processes. Improvements are necessary when there are gaps between the actual and desired performance. Most literatures focus on IT process maturity assessment. They do not address how to improve IT process maturity. This paper proposes an approach to enterprise IT process maturity improvement for COBIT processes. The approach consists of three activities, i.e. IT process maturity assessment, recommendation, and validation. Assessment is to recognise the process' control objectives maturity. From the assessment results, recommendation identifies control objectives that must be improved and then suggests improvement actions. The prescriptive nature of the control objectives facilitates in suggesting those actions. Recommendations for managements are defined by abstracting similar actions. Validation checks whether the recommendations match with the enterprise needs and capability. It includes a scale for validation, in which enterprise's capability is categorized into (i) not capable, (ii) capable with great efforts, and (iii) fully capable. The paper illustrates the approach with a case study.

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“…Many literatures focus on methods for IT process maturity assessment [14][15][16][17]. Many other researches present the application of those methods in case studies.…”

Section: Discussionmentioning

confidence: 99%

“…Several assessment methods for IT process maturity have been established [15][16][17]. Those methods however do not consider maturity attributes in a proper and comprehensive way.…”

Section: It Process Maturitymentioning

confidence: 99%

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On the improvement of IT process maturity: assessment, recommendation and validation

Dirgahayu

2018

MATEC Web Conf.

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“…Tabel 3 adalah Skala dari tingkat indeks kematangan pada COBIT. (Iqbal & Nieves, 2007 Beberapa metode penilaian untuk kematangan proses TI telah ditetapkan (Pederiva, 2003), (Wijkström, 2007), (Walker, McBride, Basson, & Oakley, 2012), (Dirgahayu & Setiyowati, 2018). Namun metode tersebut tidak mempertimbangkan atribut kematangan dengan cara yang tepat dan komprehensif.…”

Section: Managed and Measurableunclassified

Peningkatan Kematangan Proses TI: Penilaian, Rekomendasi dan Validasi (Studi Kasus Sistem Informasi IPOS)

Setiyowati

Siswanti

Kusumaningrum

et al. 2019

JIS

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IPOS information system is a service delivery system (package) and letter (mail) PT Pos Indonesia. The application of the IPOS information system still found problems, the problem of human resources, bar codes that were not in accordance with the delivery receipt. So it is necessary to do an assessment of the IPOS information system, the purpose of this study is to determine the level of maturity of the system information, formulate recommendations for improvements if needed and validation recommendations. The framework used assessment is COBIT 4.1 framework, focus DS10 process (Managing Problems) and DS11 (Managing Data). The results of the assessment will be obtained maturity level, then the formulation of recommendations for increasing maturity is carried out, then validation of the recommendations proposed. Data collection techniques with observation, interviews, study of business documents, literature studies, and questionnaires. Data is processed based on COBIT framework rules 4.1. The results of the DS10 and DS11 process assessments are at Level 3 (Defined), management has been managed well but its implementation is still not maximal. Recommended improvements to DS10 and DS11 as 3 recomendation. The results of the recommendation validation are in the score 4 to 6, is capable with great effort

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“…There are eight studies reviewed that deal with measurement and assessment of ITSM, including a literature review on process assessment frameworks (Walker, McBride, Basson, & Oakley, 2012). Table 8 summarizes the findings from the other seven studies.…”

Section: B Assessment and Measurementmentioning

confidence: 99%

Information Technology Service Management [ITSM] Research: A Literature Review of Practices, Solutions and Measurement

Jain

Wali

Saradhi

2018

AJCST

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This is a systematic literature review to understand the adopted practices, proposed solutions and measurement models for Information Technology Service Management [ITSM] approaches. This paper extends the existing research and past literature reviews in this area by including recent published research from 2010 to 2018. The review finds that ITSM practices are not uniformly adopted, and some processes tend to be adopted more widely than others. The review also finds many measurement models that are either not validated, or only partially validated, and sees a gap between academic research and practitioner community, who are the primary intended users of these models and frameworks. There are proposed solutions for ITSM integration with other management systems that can benefit from further research for validation. We recommend future researchers to collaborate with practitioners, so that proposed models and frameworks can be incorporated into the relevant standards, where feasible.

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ISO/IEC 15504 measurement applied to COBIT process maturity

Abstract: Summary:The assessment of COBIT process maturity levels for each COBIT

Cited by 17 publications

References 0 publications

On the improvement of IT process maturity: assessment, recommendation and validation

On the improvement of IT process maturity: assessment, recommendation and validation

Peningkatan Kematangan Proses TI: Penilaian, Rekomendasi dan Validasi (Studi Kasus Sistem Informasi IPOS)

Information Technology Service Management [ITSM] Research: A Literature Review of Practices, Solutions and Measurement

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