Kegagapan Implementasi E-Government Dinas Kependudukan dan  Pencatatan Sipil Kabupaten Bekasi di Era Pandemi

Sukarno, Bilal; Ginting, Natasha Feralika; Ichwanusafa, Rifki; Qamara, Shafa Kinar; Rochmani, Syifa Annisa

doi:10.52496/identitas.v1i2.146

Cited by 2 publications

(1 citation statement)

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“…Berbagai aktivitas pelayanan yang biasa dilakukan secara langsung diberhentikan sementara, sedangkan masyarakat selalu memerlukan berbagai pelayanan untuk memenuhi kebutuhannya. Hal ini menuntut pemerintah untuk dapat beradaptasi dengan memberikan pelayanan yang memanfaatkan teknologi agar tetap dapat memberikan pelayanan dengan maksimal di tengah kondisi pandemi untuk memenuhi kebutuhan masyarakat (Sukarno et al, 2021).…”

Section: ) Pendahuluanunclassified

Efektivitas Pelayanan Berbasis Online Sistem Antrian Terpadu (SISTER) di Plasa Telkom Garut

Pasciana,

Iriany,

Muhtadi

2024

J. Pemerintah. dan Polit.

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The focus of this research is on the effectiveness of the online service based on the Integrated Queuing System (SISTER) at Plasa Telkom Garut. This SISTER is an innovation and modernization of Telecommunication company services for fulfill customer needs in the PSBB situation. Simply by using a smartphone, customers can access the SISTER application anywhere and anytime according to the service schedule. The purpose of this research is to determine the effectiveness of SISTER Plasa Telkom Garut online services. The research method used is descriptive qualitative approach. Data collection was carried out by observation, documentation, and interviews with 8 informants who considered representative consisting of Plasa Telkom Garut as service providers and customers. The assessment of the effectiveness of sister services is seen from 3 aspects, namely the achievement of program objectives, integration and adaptation of services. The results of the study show that the SISTER is still not effective in giving customer service needs, there are still customers who have not been able to access technology, the socialization of services are still fixated on the distribution of brochures or flayers. In addition, from the results of the study, it is known that the supporting and inhibiting factors of the implementation of SISTER services at Plasa Telkom Garut.

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Section: ) Pendahuluanunclassified

Efektivitas Pelayanan Berbasis Online Sistem Antrian Terpadu (SISTER) di Plasa Telkom Garut

Pasciana,

Iriany,

Muhtadi

2024

J. Pemerintah. dan Polit.

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Transformasi Layanan Administrasi Kependudukan Indonesia dalam Mewujudkan Konsep Welfare State

Hardianto

2022

AJIH

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The transformation of public services in the field of population administration began to be felt after the all-internet or online era began to bloom in Indonesia. This causes public service providers to be asked to make changes in the concept of serving the community by following the changing times. The research method used is qualitative research or sociological juridical. The primary data source is interviews with the South Tangerang City Population and Civil Registry Service, while the secondary data source is various legal book materials and statutory regulations. The results of the research can be found that the transformation of Indonesian population administration services has begun to lead to realizing the concept of "welfarestate" for the community, with the change in population administration services that previously used offline or the community was required to be physically present to take care of population administration, now with the all-internet era the organizers population administration implements services with an online system in order to reach the public so that services are more effective, efficient and excellent. The originality of this research is that people in today's era who are completely connected to the internet have resulted in the implementation of public services also having to follow it. The positive side of public services by being connected to the internet can make it easier for people to access population administration matters without coming physically in person. However, public services cannot fully use online services, population administration public services also require offline services in order to fulfill services for people who do not understand technology.

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Kegagapan Implementasi E-Government Dinas Kependudukan dan Pencatatan Sipil Kabupaten Bekasi di Era Pandemi

Cited by 2 publications

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Efektivitas Pelayanan Berbasis Online Sistem Antrian Terpadu (SISTER) di Plasa Telkom Garut

Efektivitas Pelayanan Berbasis Online Sistem Antrian Terpadu (SISTER) di Plasa Telkom Garut

Transformasi Layanan Administrasi Kependudukan Indonesia dalam Mewujudkan Konsep Welfare State

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