Knowledge Management Implementation in a Government Research Institute in Selangor, Malaysia

Abstract

Knowledge is recognised as an important asset in any organisations these days. Unfortunately, many organisations are not doing enough to effectively manage this important asset in creating and maintaining their competitive advantage. The objective of this study was to investigate the implementation of knowledge management in a government research institute in Selangor, Malaysia. This explorative study employs both quantitative and qualitative approaches to achieve the research objectives. A set of questionnaires was developed using online survey software. This set was sent to 96 respondents from five divisions based on a simple random sampling method. The questionnaires comprised items that were used to investigate the understanding and awareness of KM in the chosen organisation. The data were analysed using the Lime Survey statistic, Chi Squared tests and Reliability analysis. For the qualitative component, the interview method was used. This method was conducted to determine the KM process implementation in the organisation and focuses on the Knowledge Management Section (KMS). The interview data were analysed using ATLAS.ti software. The results showed that three main factors affected knowledge management implementation in the company; namely, organisation, people and technology. We suggest that a need exists within any organisation to strengthen the implementation process to successfully obtain the benefits of knowledge management in creating and sustaining competitive advantage.

Design of Knowledge Management Implementation in Islamic Universities

“…The present study has shown that KM implementation is highly linked to policies, budgets, human resource, processes, and technology. It is different from the findings of Ramin et al (2013) in which there are three main determinants, namely, organization, human resources, and technology, for the implementation of KM in companies. Nevertheless, the present study confirms the findings of Savitri et al (2013) in which the interactions between human resources, processes, and technology are the key factors in organizational KM, and a systematic approach is insufficient for carrying out KM processes and the absence of learning and cultural sharing are the main reasons behind the sub-optimal KM implementation in higher education institutions.…”

The Reality of Knowledge Management in Islamic Higher Education

“…This study finds that the success of KM implementation depends on policies, budgets, people, processes, and technology. The different research conducted by Ramin, Taib (2013) which shows that three main factors influencing the implementation of KM in University. There is an ebook/dp/B000PY4HW8/ref=sr_1_1?s=books&ie=UTF8&qid=1545101059&sr=1-1&keywords=Bryan+Bergeron%2C+Essentials+of+Knowledge+Management.…”

Organizational Learning Orientation and Sustainable Competitive Advantage: Towards More Accountable Government-Linked Companies

“…Under this circumstance, this study investigates the practices of sustainable competitive advantage strategies among different categories of Government-Linked Companies (GLCs) in Malaysia. Organizational learning is considered one of the most important elements to gain a sustainable competitive advantage (Kloot, 1997;Garavan, 1997;Choe, 2002;Ramin et al, 2013). According to Purhaghshenas and Esmatnia (2012), learning processes occur when there is a change in ideas and viewpoints in the organization.…”