“…All this is achieved by providing faster and more efficient ways of solving problems, reducing some of the errors or defects in products or processes themselves, or by providing more efficient ways to achieve a certain goal. Along with these benefits, the KM also appears to have other benefits that can sometimes be more difficult to quantify, such as increasing innovation, improving customer service, increasing the speed with which products or services are introduced in the market, increasing staff motivation and involvement, promoting the ability of organizations to anticipate problems, reducing drop-out rates and staff rotation, improving the adaptation of an organization or group to its environment, facilitating the learning capacity of employees, or improving teamwork and quality on organization, to name just a few examples (Nonaka & Takeuchi, 1995;Carnerio, 2000;Gibbert et al, 2002;Zeithaml & King, 2003;Choi & Lee, 2003;Yang & Wan, 2004;Massa & Testa, 2009;Mohamed et al, 2009;Heng & Chua, 2010;Cantnera et al, 2011;An et al, 2014;Srisamran & Ractham, 2014;etc. ).…”