Purpose – This paper aims to investigate the role of knowledge management in collaborative innovation and identifies the knowledge management approaches for supporting collaborative innovation community capacity building (CICCB) in organizations. The importance of collaborative innovation in developing organizational competitiveness is increasingly being recognized in both theory and practice worldwide. Collaborative innovation, however, is still under-explored from the trans-disciplinary perspective of knowledge management and community capacity building. Design/methodology/approach – A comprehensive review of the related literature in collaborative innovation and knowledge management is conducted. Three demands for CICCB, including trust building for enhancing the effectiveness, sustainability building for improving the efficiency and extensibility building for developing the competitiveness in organizations, are identified, which paves the way for the development of a holistic approach to effective CICCB. Findings – Three roles of knowledge management in supporting CICCB are identified, including the reformation of knowledge management for convergence in collaboration, the remediation of knowledge activities for synergy in communication and the reconfiguration of knowledge artifacts for the integration of knowledge management activities in connectivity. A holistic approach is proposed for effective CICCB in organizations, including the multi-dimensional convergence for trust building in collaboration, the multi-directional synergy for sustainability building in communication and the multi-layer integration for extensibility building in connectivity. Research limitations/implications – Insights about how organizations can better support CICCB through effective knowledge management for improving their competitiveness are provided based on the identification of the demand for CICCB and the role of knowledge management in collaborative innovation. The development of a holistic approach to effective CICCB can help organizations better utilize their limited resources for developing their competitiveness in today’s dynamic environment. Originality/value – This paper is the first step of a comprehensive study on the role of knowledge management in supporting CICCB in organizations in today’s dynamic environment. It provides a solid foundation for the investigation of the models, approaches and mechanisms for effective CICCB through knowledge management in organizations.

Purpose -The purpose of this paper is to provide organizations in the Chinese cultural context with a conceptual model for an integrated adoption of existing knowledge management (KM) methods and to improve the effectiveness of their KM activities. Design/methodology/approaches -A comparative analysis is conducted between China and the western world based on a comprehensive document analysis from key databases available. In total, four critical dimensions, which are identified through the review of the related literature including observation, methodology, systems and applications, are used in the analysis for addressing the questions of why, what, how, and where in KM. Findings -The paper rationalizes the need for this study in conformity with the emerging trend of an integrated use of diverse KM methods and approaches for effective KM in organizations. Further, a reference model for the integrated adoption of existing KM methods is developed with respect to the characteristics of the Chinese culture for improving the effectiveness of KM activities in the organizations. Such a model can adequately address the questions of why, what, how, and where in KM in Chinese organizations to the best of Chinese collective interest, which provides more comprehensive and unified KM views, activities, processes and technologies for collaborative innovation in Chinese organizations. Originality/value -This paper is the first of its kind to systematically review existing KM methods and approaches with respect to the perspectives of observations, methodologies, systems and applications for effective KM in Chinese organizations.

Developing an integration management system for business continuity, records and knowledge (IMS of BRK) is beneficial to the collaboration, optimization and innovation of business continuity management system (BCMS), records management system (RMS) and knowledge management system (KMS) for organization. Comprehensive research and development requirements along with a cogent framework, however, have not been proposed for integrating three of them, which were proposed independently. Based on situational analysis of cross boundaries integration feasibilities in terms of common understandings, general principles and best practice frameworks from relevant national and international standards, this paper proposes integration thinking to combine the advantages of the three paradigms to sustainable competitive advantages; supported by international best practices, the authors propose an integration route covering five levels of integration framework, two integration approaches and three integration controls for dynamic accumulation, sharing and exchange of evidence, memory and knowledge in digital world and global competition.

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