Knowledge management through the development of information schema

Wang, Shouhong; Ariguzo, Godwin

doi:10.1016/s0378-7206(03)00083-1

Cited by 30 publications

(17 citation statements)

References 22 publications

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“…Moreover the importance is how ICT applications can support knowledge exchange between organizations (Bolisani & Scarso, 1999). Last but not least, the competence of knowledge management not only depends on the abundance of information, but includes the effectiveness of the user computer interaction (Wang & Ariguzo, 2004).…”

Section: Factors That Improve the Quality Of Information Technology Amentioning

confidence: 99%

Factors That Improve the Quality of Information Technology and Knowledge Management System for SME(s) in Thailand

2012

CUBR

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Information technology and knowledge management play a vital role in increasing corporate performance. The quality of information technology and knowledge management is very important and can cause the business to be failure. This study investigated those factors which help to improve the quality of information technology and knowledge management system. A survey was conducted by a sample of Thailand SME(s) (n = 770) from a cross-section of industries. After the questionnaires were analyzed, the authors concluded that the most important factors in improving a business' quality are accuracy and timeliness of information, followed by the availability of information analysis, the usage of information technology in storing day-to-day operations and use it for performance management, the effectiveness of knowledge sharing and management system, the effectiveness of acquiring and using external information and, last but not least, the effectiveness of acquiring and using internal information.

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Section: Factors That Improve the Quality Of Information Technology Amentioning

confidence: 99%

Factors That Improve the Quality of Information Technology and Knowledge Management System for SME(s) in Thailand

2012

CUBR

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“…Therefore, it is an important element to gain a sustainable competitive advantage. 34,35 Knowledge has strategic value but there are few companies that understand the art of managing it perfectly. 36 Capability to manage knowledge repositories of the fi rm is considered as one of the important factors affecting organizational readiness.…”

Section: Knowledge Managementmentioning

confidence: 99%

Mass customization strategy development by FIRM

Pishdad

Taghiyareh²

2011

J Database Mark Cust Strategy Manag

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“…In addition, the advance of information technologies has enabled major development in KM and support tools that foster externalization, diffusion, sharing and re-utilization of innovation-oriented knowledge (Schulze, 2001), computer-user interaction (Wang & Ariguzo, 2004), development of digital information systems (Grundstein et al, 2003) and employee productivity and competence (Basu, 1998;Liao, 2003;Spiegler, 2003;Chua, 2004).…”

Section: Knowledge Managementmentioning

confidence: 99%

Knowledge management for improving business processes: an analysis of the transport management process for indivisible exceptional cargo

et al. 2010

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This paper presents an organizational analysis methodology aimed at knowledge capitalization with a view to improving business processes. Based on a real problem in a large electric sector firm, this methodology is applied to managing the transport of indivisible exceptional cargo (IEC). In the firm in question, intellectual capital is a critical asset for service performance and is fundamental for achieving business excellence. Applied to the firm's transport management process, the approach proved appropriate to IEC transport-related organizational goals. A review highlights definitions and structures for improving business processes proposed previously in the literature. The results of applying the methodology are discussed at the end of the paper.Keywords: knowledge management; business process management; indivisible exceptional cargoes; electric sector. ResumoEste artigo apresenta uma metodologia de análise organizacional que busca a capitalização do conhecimento, focada na melhoria dos processos de negócio. Baseado em um problema real de uma empresa do setor elétrico, essa metodologia é aplicada para o transporte de cargas excepcionais indivisíveis (CEI). Nessa empresa, o capital intelectual é um ativo crítico para o desempenho dos serviços e ele é fundamental para a excelência do negócio. A abordagem aplicada ao processo de gerenciamento do transporte de uma grande empresa brasileira de suprimento de energia elétrica mostrou-se adequada às metas organizacionais do transporte de CEI. Uma revisão destaca definições e estruturas para a melhoria dos processos de negócio previamente propostas na literatura. Os resultados da aplicação da metodologia são apresentados ao final do artigo.Palavras-chave: gestão do conhecimento; gerência dos processos de negócio; cargas excepcionais indivisíveis; setor elétrico.

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Knowledge management through the development of information schema

Cited by 30 publications

References 22 publications

Factors That Improve the Quality of Information Technology and Knowledge Management System for SME(s) in Thailand

Factors That Improve the Quality of Information Technology and Knowledge Management System for SME(s) in Thailand

Mass customization strategy development by FIRM

Knowledge management for improving business processes: an analysis of the transport management process for indivisible exceptional cargo

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