Knowledge Management,Total Quality Management and Innovation: A New Look

Abstract

In the present challenging dynamic environment, innovation is considered as a capability that renews the competitive advantage of a company. In recent years, considerable effort has been made to examine the factors that affect innovation in organizations. Knowledge management and total quality management, which play an important role in the contemporary management progress, are among the factors investigated. On the one hand, knowledge management has been recognized as an enabler that can deploy innovation by creating, storing, transferring, and applying knowledge, while on the other hand, the implementation of total quality management practices are addressed as one of the important factors that can influence innovation in a positive way. Lately, although a few researchers have shown some interest in the relationship of total quality management and knowledge management and their have not reached a consensus to conceptualize this relation. Looking at it from the methodological perspective, this problem can be tackled by using the Joint Variance analysis method where it can demonstrate correlation among independent variables and the effect of them on innovation. This study aims to propose a framework that shows how total quality management and knowledge management are reciprocally related to each other and how this affinity can impact innovation.

The Impact of Knowledge Management Uses on Total Quality Management Practices: An Empirical Study on Commercial Banks of Jordan

“…Moreover, the quality management department in the Jordanian banks spent more effort to produce high-qualified products for their customers. This result is consistent with (Honarpour et al, 2012) who examined the relationship between total quality management practices and knowledge management and they found a positive relation between them. Also, this result is in the line with (Ju et al, 2006) who founds that total quality management practices and knowledge management are synergistically related to each other.…”

“…To the best of the authors' knowledge, there are few studies that investigate effect of knowledge management uses on total quality management practices (e.g. Ju et al, 2006;Honarpour et al, 2012) and this study is the first to be tested in the commercial banks in Jordan which highlight the importance of conducting such a study.…”

Relation Analysis of Knowledge Management, Research, and Innovation in University Research Groups

“…In a broader context, Knowledge Management is "the organization and structuring of processes, infrastructures, and organizational mechanisms to create, store and reuse organizational knowledge" (Huang, Lee, & Wang, 1998). Knowledge Management provides answers to the needs of production, competitiveness, financing, and innovation to an organization in the business and industrial context (Honarpour, Jusoh, & Md Nor, 2012;Liao & Wu, 2010); also knowledge management enables the change of data and simple information into data with useful value to improve and increase competitive advantage (Lopes Ferreira & Pilatti, 2013). In this context, university role is to produce and disseminate knowledge.…”

Alignment of Quality Management in SMEs with the Market Performance

“…It seeks to find value for the suppliers, the customers and, through social actions, for the external community as a whole. The tools and concepts used by strategic quality are the brand management, the benchmark, the concepts of sustainability, among others (Agus and Hassan, 2011;Honarpour, Jusoh and Nor, 2012). For Paladini (2009), innovation quality requires the development of differentiated positions, which create new market positions in society and for the company as well.…”