Knowledge sharing in the banking sector: a systematic literature review and research agenda

Borba, Darci de; Chaves, Marcírio Silveira; Oliveira, Mírian

doi:10.1504/ijkms.2022.119260

Cited by 7 publications

(7 citation statements)

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“…Banks operate in extreme competition, electing access to information and the creation of knowledge as the main competitive resources (Borba et al, 2022). Therefore, the main argument for coopetition is the improvement in knowledge sharing to enhance performance.…”

Section: Banking Cooperation Competition and Coopetitionmentioning

confidence: 99%

Exploring the Adoption of Intraorganizational Coopetition in Competitive Environments: Implications for the Banking Sector

Bühler,

Borba

2024

BAR, Braz. Adm. Rev.

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1 BAR -Brazilian Administration Review encourages data sharing but, in compliance with ethical principles, it does not demand the disclosure of any means of identifying research subjects.Plagiarism Check: BAR maintains the practice of submitting all documents received to the plagiarism check, using specific tools, e.g.: iThenticate.Peer review: is responsible for acknowledging an article's potential contribution to the frontiers of scholarly knowledge on business or public administration. The authors are the ultimate responsible for the consistency of the theoretical references, the accurate report of empirical data, the personal perspectives, and the use of copyrighted material. This content was evaluated using the double-blind peer review process. The disclosure of the reviewers' information on the first page is made only after concluding the evaluation process, and with the voluntary consent of the respective reviewers.

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Section: Banking Cooperation Competition and Coopetitionmentioning

confidence: 99%

Exploring the Adoption of Intraorganizational Coopetition in Competitive Environments: Implications for the Banking Sector

Bühler,

Borba

2024

BAR, Braz. Adm. Rev.

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“…The financial services segment is strongly marked by competition, intensively in knowledge and technological [40], a position that generates market pressures for the provision of online self-service [7]. Financial technology companies (fintechs) are gaining market ground, in part by countering the high prices of services operators by traditional banks [41] but also taking advantage of the lethargy of traditional institutions that, by not knowing the profound effects of engaging users in value creation, promote digital transformation cautiously [42].…”

Section: Digital Transformation In Banksmentioning

confidence: 99%

Research Directions for Value Co-Destruction in Banking Digital Transformation

Borba¹

2023

E-Service Digital Innovation

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Digital transformation imposes an invisible legacy on managers: the destruction of value. Technology’s ability to make services intangible can lead to irreparable losses of value to businesses, resulting in a decline in economic potential and imposing a dictatorship of gratuitousness. To research how this happens and propose solutions, I analyze the trend of value co-destruction (VCD) in banking digital transformation. The ability to understand and predict such changes is important to guide the planning, implementation, and evaluation processes of business decisions, since the application of expert systems in decision support is common. Value creation is a central concept in business literature since companies create value through their operations and the delivery of services and products that meet the desires of their customers. However, the value can also be destroyed, causing the bankruptcy of companies and significant changes in the market. Through a semi-systematic review of the literature, I seek the theoretical guidelines of VCD in the context of online banking services. We found 112 articles related to the theme, and part of the systematic analysis of these articles is arranged in this work. The main objective of this theoretical essay is to evidence research propositions for analysis of VCD in the context of digital banking transformation.

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“…The financial services segment is strongly marked by competition, knowledge intensity and technological vanguard (De Borba et al, 2022), a position that generates market pressures to offer online self-service services (Malar et al, 2019). Fintech companies are gaining space in the market, partly by counteracting the high prices of service operators by traditional banks (Mihet & Philippon, 2019), but also taking advantage of the lethargy of traditional institutions that, for not knowing the profound effects of involving users in value creation, promoting Digital Transformation with caution (Oladejo & Akanbi, 2012).…”

Section: Digital Transformation In Banksmentioning

confidence: 99%

Value Co-Destruction in Digital Banking Transformation: Research Propositions

Borba

2022

ECIAIR

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Digital Transformation imposes an invisible legacy on managers: the destruction of value. The ability of technology to disseminate services can lead to irreparable losses of value for companies, resulting in the decline of economic potential and imposing a dictatorship of gratuitousness. To research how this happens and propose solutions, I analyze the trend of value co-destruction (VCD) in the Digital Bank Transformation. The ability to understand and predict such changes is important to guide the processes of planning, implementing, and evaluating business decisions. Value creation is a central concept in the business literature, as companies create value through their operations and the delivery of services and products that meet the desires of their customers. However, value can also be destroyed, causing companies to fail and significant changes in the market. Through a semi-systematic literature review, I seek the theoretical guidelines of VCD in the context of online banking. We found 112 articles related to the topic and part of the systematic analysis of these articles is available in this work. The main objective of this theoretical essay is to highlight research propositions for the analysis of VCD in the context of Digital Banking Transformation. For the main delivery, it is necessary to: 1) delimit the concepts related to Digital Transformation and VCD; 2) understand how the VCD process is configured; 3) define the mechanisms related to the VCD; and 4) gather characteristics of the financial services segment in the context of Digital Transformation. Two proposals were proposed for future research.

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Knowledge sharing in the banking sector: a systematic literature review and research agenda

Cited by 7 publications

References 0 publications

Exploring the Adoption of Intraorganizational Coopetition in Competitive Environments: Implications for the Banking Sector

Exploring the Adoption of Intraorganizational Coopetition in Competitive Environments: Implications for the Banking Sector

Research Directions for Value Co-Destruction in Banking Digital Transformation

Value Co-Destruction in Digital Banking Transformation: Research Propositions

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