Komunikacija u fizioterapeutskoj praksi

Abstract

Communication is considered to be the most important aspect of the practice of healthcare professionals, and the communication relationship between the health care provider and the patient involves two groups of people who have different positions or roles that determine their interaction and relationship. The communication process between physiotherapist and patient is increasingly recognized as a therapeutic practice. Through communication interactions, physiotherapists can educate, motivate, empower, or release, express empathy or authority, show interest, or build confidence. In physiotherapy, as well as in other patient-oriented, biopsychosocial and related health care professions, a patient-centered communication approach has been established as guides and frameworks for practitioners to communicate with their patients. These communication models are used to share information as well as accountability but also to reduce power disparities between the physiotherapist and the patient. Accordingly, this communication model is specifically aimed at understanding the needs of patients and addressing them in order to maximize the perspective of each patient. Developing active patient-therapist collaboration creates a relationship defined as a "therapeutic alliance" characterized by empathy, trust, and respect. Many forms of treatment performed by physiotherapists cannot be successful without the patient's contribution and motivation to cooperate, both during and outside the communication interaction. communication skills have a positive effect on the patient's psychology and therefore physiology as they are inseparable, and the relationship between the physiotherapist and the patient during the rehabilitation process creates a sense of "companionship" on the path during which the patient is free from his or her physical, social and environmental limitations.

Assertive communication in health care

“…Uočen je značaj koji razvijene veštine komunikacije primenjene u zdravstvenoj praksi mogu imati na "uspostavljanje i održavanje zdravih interpersonalnih odnosa", čime "uspešna komunikacije postaje profesionalna veština". 1 Autori često ističu da se uspešna komunikacija smatra jednim od najvažnijih aspekata prakse zdravstvenih radnika i vitalni deo pružanja zdravstvene zaštite, 2,3,4 kao osnova na kojoj se baziraju ljudski odnosi. U zdravstvu, ona predstavlja "sredstvo profesionalnog delovanja i veštinu koja se uči, vežba i razvija".…”