The principles of rehabilitation are based on holistic medicine considering physical, mental and social aspects of the patient. In recent decades, we have witnessed intensive changes through the entire medical profession, that are caused by the tremendous advances in science and technology. The communication process between therapist -patient, and between all members of the medical team requires sensitivity to the problems of the patient. It includs honesty, empathy, active listening, patience and also represent the guidelines for successful communication that are necessary for the creation of mutual trust. The state of disease and disability changes every man and reinforces a sense of personal weakness. The patient that is faced with the weakness, needs words of comfort and accepts the help of another person. For a better understanding of the patient's suffering and fears in a therapeutic procedure, it is necessary to activate the empathic power primarily achieve high quality communication with the patient. Communication in medicine is considered as a core skill. Knowledge and good communication skills are a prerequisite for quality work for many professions, especially medicine. According to numerous studies, physiotherapists are primary candidates for combustion at work because of close contact with customers in the work of physiotherapy. Physical therapists, who experience burning, feel helpless in their ability to help others, and can not create a quality relationship with their patients. The resulting changes are loss of empathy and ethical values that were most important features of health services for many decades.Key words: stress, psychological; physical therapy modalities; psychology, social. APSTRAKTRehabilitacioni principi se temelјe na holističkoj medicini te sagledavaju pacijenta s fizičkog, mentalnog i socijalnog aspekta. Poslednjih decenija svedoci smo intenzivnih promena, koje su uzrokovane strahovitim napretkom nauke i tehnologije kroz koje prolazi celokupna medicinska struka a samim tim i fizioterapeutska struka. Komunikacijski proces na relaciji fizioterapeut -pacijent, kao i između svih članova medicinskog tima zahteva osetlјivost za probleme pacijenta, iskrenost, empatiju, aktivno slušanje i strplјivost. Navedene osobine ujedno predstavlјaju i smernice uspešne komunikacije koje su nužne za stvaranje međusobnog poverenja sa bolesnikom. Bolest menja svakog čoveka i pojačava osećaj lične slabosti. Bolesnik suočen sa slabošću traži reči utehe i prihvata pomoć druge osobe. Za bolјe razumevanje pacijentovih patnji i strahova u fizioterapijskom postupku nužno je aktivirati empatijske snage koje prvenstveno ostvarujemo kvalitetnom komunikacijom sa bolesnikom. Komunikacija u medicini smatra se osnovnom veštinom. Znanje i veštine kvalitetne komunikacije preduslov su kvalitetnog rada za mnoge profesije, posebno u medicini. Prema brojnim studijama fizioterapeuti su primarni kandidati za sagorevanje na poslu zbog bliskog kontakta u radu s korisnicima fizioterapije. Fizioterapeuti, koji iskuse s...

Within national health systems, there is an inadequacy in terms of human resource management due to the specificity of operational activities of health workers, patient relations and the fulfillment of organizations' requirements.The paper views distributive or shared leadership and appreciation management as a new management concept that has a focus on employees, and which especially appreciates and emphasizes professionalism, cooperation, interaction skills and employee support and proposes the application of this concept in health systems, especially in physiotherapy practice.

Communication is considered to be the most important aspect of the practice of healthcare professionals, and the communication relationship between the health care provider and the patient involves two groups of people who have different positions or roles that determine their interaction and relationship. The communication process between physiotherapist and patient is increasingly recognized as a therapeutic practice. Through communication interactions, physiotherapists can educate, motivate, empower, or release, express empathy or authority, show interest, or build confidence. In physiotherapy, as well as in other patient-oriented, biopsychosocial and related health care professions, a patient-centered communication approach has been established as guides and frameworks for practitioners to communicate with their patients. These communication models are used to share information as well as accountability but also to reduce power disparities between the physiotherapist and the patient. Accordingly, this communication model is specifically aimed at understanding the needs of patients and addressing them in order to maximize the perspective of each patient. Developing active patient-therapist collaboration creates a relationship defined as a "therapeutic alliance" characterized by empathy, trust, and respect. Many forms of treatment performed by physiotherapists cannot be successful without the patient's contribution and motivation to cooperate, both during and outside the communication interaction. communication skills have a positive effect on the patient's psychology and therefore physiology as they are inseparable, and the relationship between the physiotherapist and the patient during the rehabilitation process creates a sense of "companionship" on the path during which the patient is free from his or her physical, social and environmental limitations.

Универзитет у Београду, Учитељски факултет Милан С. Станчић, Оља С. Јовановић Универзитет у Београду, Филозофски факултет Оригинални научни рад Критеријуми за процену усклађености ТИМСС задатака из области природних наука са програмима и образовним стандардима за наставу природе и друштва Резиме: У оквиру ТИМСС студије анализа усклађености задатака и наставних програма земаља учесница представља један од поступака којим се обезбеђује упоредивост резултата. Будући да критеријуми за утврђивање ове усклађености нису експлицирани, отвара се питање да ли различите земље на исти начин приступају овом процесу, те да ли његови резултати заиста омогућавају упоређивање постигнућа ученика између земаља и сагледавање успешности ученикa у односу на наставне програме. Стога је циљ рада дефинисање критеријума који би омогућили поуздану класификацију ТИМСС задатака из области природних наука на програмске и ванпрограмске. На основу анализе актуелних програма и образовних стандарда наставе природе и друштва у првом циклусу основног образовања, дефинисали смо два критеријума за класификацију задатака: обухваћеност садржаја задатка програмским садржајима и/или образовним стандардима и усклађеност садржаја задатка са принципом завичајности. Ваљаност и поузданост коришћења ових критеријума испитали смо кроз класификовање објављених задатака из ТИМСС 2011 студије. Сагласност између процена аутора рада и спољњег експерта на узорку задатака била је задовољавајућа. У раду су проблематизоване могућности дефинисања општеважећих критеријума 12

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