Kontribusi Karakteristik Individual Perawat terhadap Kenyamanan dan Kepuasan Pasien dalam interaksi pelayanan Keperawatan

Abstract

Comfort and satisfaction in service are the reasons why patients choose the same hospital when they need treatment or come home for physical discomfort, psycho-spiritual, environmental and socio-cultural. Patient satisfaction in some areas is low with average patient satisfaction about 64,3% while according to Kemenkes (2012) patient satisfaction standard to treatment is more than 90%. This study aims to describe and analyze the comfort and satisfaction of patients in the process of interaction nursing service in RSUD Petala Bumi Year 2016. This type of research is an analytic description with a sample of 41 implementing nurses who are in Installation of inpatient. The results of the univariate analysis showed that most of the nurses were in the Early Adult age group (26-35 years) and female gender. More than half the nurses are DIII Nursing and duration of less than 5 years. The result of patient's comfort in interaction process more than half was in comfortable category (52,03%), and patient satisfaction in interaction process more than half of patient was in satisfied category (72,36%.). Bivariate analysis shows the relationship between the long characteristics of nurses working with the comfort and satisfaction of patients in the interaction process of nursing service. It was concluded that the duration of nurse work is an individual factor that gives comfort and satisfaction of the patient in interaction process of nursing service. It is expected that the hospital management consider the individual factors of the nurse as one of the factors that can affect the comfort and satisfaction of patients in the hospital and provide motivation to the old nurses in providing quality nursing services.

The Relationship Of Organizational Climate And Nurse Handover To Patient Safety Incidents In Porsea General Hospital Items

“…The results showed that of the 45 respondents, most were female with 42 nurses (93.3%), while male with 3 nurses (6.7%). The results of the study are in accordance with Agritubella et al, (2017) in their conclusion showing that 82.9% of the majority of nurses in the hospital are women. This is in line with Aisyah's research, (2019) where there were 4 male respondents (14.3%) and 24 female respondents (85.7%).…”

“…The results showed that of the 45 respondents, the majority of nurses in the inpatient ward had D3 Nursing education, there were 23 respondents (51.1%) and 22 respondents (48.9%) had a Bachelor's degree in Nursing education. The results of the study are in accordance with Agritubella et al, (2017) in their conclusion showing that half of the nurse's education of 56.1% is D3 Nursing. This is in line with Deciliawati's research, (2019) which found 21 respondents (80.8%) had a Diploma in Nursing education and 5 respondents (19.2%) had a professional education.…”

Persepsi Mentor dan Mentee Fakultas Keperawatan Universitas Pelita Harapan Tentang Program Mentoring Online

“…Tabel 1 menunjukkan bahwa sebagian besar responden adalah perempuan baik untuk mentor dan mentee. Hasil penelitian ini sejalan dengan penelitian terdahulu yang menyatakan bahwa sebagian besar perawat berjenis kelamin perempuan (8). Persepsi masyarakat mengenai pekerjaan perawat identik dengan perempuan, perawat adalah pekerjaan sosial yang sejalan dengan sifat perempuan seperti sabar, memiliki kemampuan berkomunikasi,memiliki kasih sayang, berkomitmen tinggi dalam pekerjaan sehingga profesi perawat cocok untuk perempuan (8).…”

Kenyamanan Lingkungan Kerja Work From Anywhere Meningkatkan Produktivitas Pekerja

“…Kenyamanan dalam bekerja adalah aspek penting bagi individu bekerja karena akan memberikan pengaruh kepada daya konsentrasi, kecepatan berpikir, serta semangat individu dalam menyelesaikan pekerjaannya. Sehingga, sangat penting bagi individu untuk membangun dan menciptakan rasa nyaman bagi dirinya guna mendapatkan hasil yang produktif dan sesuai dengan apa yang diharapkan (Agritubella et al, 2018).…”