L’État plateforme et l’identification numérique des usagers

Abstract

The final version of the review article can be retrieved on: www.cairn.info/revue-reseaux-2019-1-page-211.htm L'État plateforme et l'identification numérique des usagers Le processus de conception de FranceConnect Marie ALAUZEN FranceConnect est un bouton de connexion aux services publics inséré, depuis 2015, sur plusieurs centaines de sites administratifs 1. Ce bouton, qui pourrait paraître anodin, constitue pourtant la première réalisation d'un projet de modernisation de l'État appelé « l'État plateforme », et s'inscrit dans la lignée des dispositifs administratifs qui ont fait de la figure de l'usager le destinataire privilégié de la modernisation de l'État (Weller, 1998 ; Gélédan, 2016). FranceConnect a été pensé comme un investissement technologique destiné à réduire le « fardeau administratif » des citoyens. Techniquement, il est le résultat d'une politique de simplification visant à éviter aux usagers de créer de nouveaux comptes et préremplir les formulaires avec des données déjà enregistrées par les administrations.

Saúde digital e a plataformização do Estado brasileiro

“…Com relação à plataformização do Estado como referência que vem sendo utilizada por estudos científicos 31,32 para remeter ao processo de digitalização dos serviços estatais inspirado em negócios privados, destaca-se tanto a presença de novos tipos de mediação que integram as cadeias de provisão desses serviços 33,34 quanto à transferência de porções de sua execução ao setor privado 27,34 por meio de contratações pelo poder público.…”

The Sign, Beyond the Signal: How the State, Small Businesses and a Frog Participated in Labelling in the Home Retrofit Market

“…It is interesting to note that the logo of RGE does not use the codes that traditionally characterize logos and other elements of visual identity of the French administration: neither the figure of Mariane, the emblem of the French republic (Agulhon, 1979), nor the blue-white-red colours appear, explicitly or as a connotation, in the RGE graphic image. Alauzen (2019) has studied the genesis of a logo for a French administration in charge of developing relations with citizen on the Internet. Her work shows the importance of these visual stereotypes for the incarnation of State as an actant in various political and economic contexts.…”

“…Among the multifaceted aspects of this topic, an important question concerns the possibility to make the 'face' of the State visible in one way or another. In her study on the logos of state communication on the Internet, Alauzen (2019) shows the interest of the notion of 'faciality', derived from the thinking of Deleuze and Guattari (1999) 14 , to grasp the processes by which it is possible to embody the State and give it a figure or a face. As a label involved in public policy, RGE exemplifies a modality of 'faciality' of the State in the market.…”