2012
DOI: 10.3917/mav.055.0125
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La « relation client » à la lueur d'une analyse du discours comparative

Abstract: Résumé Cet article prend appui sur plusieurs corpus de discours institutionnels d’entreprises françaises, chinoises et états-uniennes, analysés dans le cadre d’une approche interdisciplinaire reliant analyse du discours et approche interprétative de la culture. On montre comment, selon si les locuteurs sont français, chinois ou états-uniens, leurs discours – en langue maternelle ou en anglais lingua franca – font émerger des conceptions différentes de ce qu’est une bonne « relation client ». Une brève explorat… Show more

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Cited by 4 publications
(1 citation statement)
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“…Thus, this generation feels the need for any sign of success to be amplified, or even artificially staged. A company or a project is seen as personified by its creator who, therefore, is often described with words that may sound sycophantic and even bizarre to Westerners (Tréguer‐Felten, ).…”
Section: Cultural Traits and Enigmasmentioning
confidence: 99%
“…Thus, this generation feels the need for any sign of success to be amplified, or even artificially staged. A company or a project is seen as personified by its creator who, therefore, is often described with words that may sound sycophantic and even bizarre to Westerners (Tréguer‐Felten, ).…”
Section: Cultural Traits and Enigmasmentioning
confidence: 99%