“…As will be detailed in the pages ahead, internal and external stakeholder perceptions are critical during crisis situations (Benoit, 1995(Benoit, , 1997Coombs, 2018;Mitroff, 2004). The interdependent influence of crises on human lives, organizational practices, and individual and collective reputations often places organizations and their leaders in vulnerable positions, yet at the same time, these very events create windows of opportunity for leaders to cultivate hope, build trust, and ensure safety for those whom one leads (Gigliotti, 2016(Gigliotti, , 2019.…”