Legal Protection for Consumers and Business Actors in Selling  and Buying Drugs Online

Muliana, Hilda; Sarwo, Yohanes Budi; Wahab, Sabda; Utanto, Ronny S

doi:10.24167/shk.v7i2.4154

shk

2022

DOI: 10.24167/shk.v7i2.4154

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Legal Protection for Consumers and Business Actors in Selling and Buying Drugs Online

Hilda Muliana

Yohanes Budi Sarwo

Sabda Wahab

et al.

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Analisis Kepuasan Pasien JKN-Kis Terhadap Kualitas Pelayanan Kesehatan Di Puskesmas Prabumulih Timur Melalui Tools Kessan

Indriyani,

Lestari,

Sitorus

et al. 2023

JSA

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ABSTRAK Kepuasan peserta merupakan cerminan kualitas pelayanan kesehatan. Dengan adanya KESSAN dapat dilihat tingkat kepuasan peserta JKN-KIS yang telah melakukan pelayanan Kesehatan di Puskesmas yang dapat menjadi acuan untuk evaluasi kualitas pelayanan pada Puskesmas tersebut, dimana capaian KESSAN pada bulan Mei 2022 sebesar 85 (88 yang artinya tidak puas). Metode: Menggunakan survei analitik dengan menggunakan pendekatan Cross Sectional yang menggunakan kuesioner terhadap 100 responden yaitu pasien JKN-KIS. Berdasarkan hasil analisis diketahui ada hubungan yang bermakna (signifikan) antara kualitas pelayanan kesehatan dengan kepuasan pasien JKN-KIS dengan p-value 0.000 lebih kecil dari nilai ? (0,05), OR 5.800. Dengan demikian peneliti menyimpulkan bahwa kualitas pelayanan kesehatan yang buruk 5.8 kali berisiko untuk membuat pasien merasa tidak puas.

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Analisis Kepuasan Pasien JKN-Kis Terhadap Kualitas Pelayanan Kesehatan Di Puskesmas Prabumulih Timur Melalui Tools Kessan

Indriyani,

Lestari,

Sitorus

et al. 2023

JSA

View full text Add to dashboard Cite

show abstract

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Legal Protection for Consumers and Business Actors in Selling and Buying Drugs Online

Cited by 1 publication

References 0 publications

Analisis Kepuasan Pasien JKN-Kis Terhadap Kualitas Pelayanan Kesehatan Di Puskesmas Prabumulih Timur Melalui Tools Kessan

Analisis Kepuasan Pasien JKN-Kis Terhadap Kualitas Pelayanan Kesehatan Di Puskesmas Prabumulih Timur Melalui Tools Kessan

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