Les manufactures de santé : l'art du compromis entre domesticité et industrie

Jacques, Olivier; Angelé-Halgand, Nathalie

doi:10.3917/sss.291.0005

Cited by 13 publications

(5 citation statements)

References 15 publications

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“…These representations guide the behavior toward patients because of the judgments made about the situations and the greatness that inspires them. We note the influence of the domestic and industrial worlds, following Grenier and Oiry (2021), as well as the influence of the civic world, as suggested by Orvain and Angelé-Halgand (2011).…”

Section: Competing Conceptions Of Pccmentioning

confidence: 86%

Patient orientation in public hospitals: A marketing device as compromise between worlds

Gilbert

Laporte

2023

Recherche et Applications en Marketing (English Edition)

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The concept of patient centricity has spread for several years in hospitals where, under the expression patient-centered care (PCC), it contributes to introducing a marketing logic in a new environment. However, beyond the intention to transform the patient as an object into a patient as a subject, this concept remains difficult to define. A review of the literature shows a diversity of approaches that are echoed in practice. This article draws on the economies of worth to examine how these conceptions collide but also reconcile. It relies on the study of an emblematic case, the orthopedic surgery department of a large Parisian public hospital (3 weeks of observation and 43 interviews). The research shows that PCC is built sequentially in a shared experience involving patients, caregivers, and management. The article defines PCC as a marketing device resulting from compromises between different conventions and provides evolution scenarios.

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Section: Competing Conceptions Of Pccmentioning

confidence: 86%

Patient orientation in public hospitals: A marketing device as compromise between worlds

Gilbert

Laporte

2023

Recherche et Applications en Marketing (English Edition)

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“…Elles orientent les conduites à adopter à son égard en raison des jugements portés sur les situations et des grandeurs qui les inspirent. Nous relevons la prégnance des mondes domestique et industriel à la suite de Grenier et Oiry (2021), mais aussi la marque du monde civique, comme l’avancent Orvain et Angelé-Halgand (2011).…”

Section: Résultatsunclassified

L’orientation patient à l’hôpital public : un dispositif marketing comme compromis entre mondes

Gilbert

Laporte

2022

Recherche et Applications en Marketing (French Edition)

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semaines d'observation et 43 entretiens). La recherche montre que le PCC se construit séquentiellement dans une expérience partagée, mettant aux prises patients, soignants et direction. L'article définit alors le PCC comme un dispositif marketing résultant de compromis entre différentes conventions et propose des scénarios d'évolution. Mots clésConventions, customer centricity, économies de la grandeur, hôpitaux, dispositif marketing, patient-centered care, patient centricity.

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“…Dans le secteur médicosocial en France, c'est le Conseil départemental 1 (collectivité décentralisée) qui [8] est le chef de file de l'action sociale décentralisée et de l'organisation territoriale des services [9] dans un contexte de croissance des besoins et des dépenses [10]. L'État assure la maîtrise centralisée des dépenses de sécurité sociale et leur répartition sur les territoires en s'efforçant de réduire les inégalités entre eux [11][12][13].…”

Section: Une Re-centralisation ?unclassified

Les acteurs de la loi HPST confrontés à la recentralisation du secteur médicosocial

Jourdain¹,

Muñoz²,

Hudebine³

2017

Santé Publique

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Hypothesis: The 2009 Hospital, Patients, Health and Territories Act crystallises a central government attempt to regain control over the social and long term care sector, which involves the utilisation of policy instruments borrowed from the hospital sector: capped budgets, agreements on targets and resources, competitive tendering or quasi-market mechanisms involving hospitals and services, etc. This paper is therefore based on the hypothesis of a recentralisation and healthicization of the social and long term care sector, with a key role for the regional health authorities. Method and data: 27 semi-structured interviews were conducted with actors operating within and outside the regional health agencies and thereafter analysed using Alceste. The aim was to describe and to analyse the positioning of the RHAs in relation to key actors of the social and long-term care sector in 2 regions in 2011. Results: Key issues for public organisations include the style of planning and knowhow transfer, while the professionals were chiefly concerned with the intensity of the ambulatory turn and needs analysis methodology. The compromises forged were related to types of democratic legitimacy, namely representative or participatory democracy. Conclusion: There is little evidence to support the initial hypothesis, namely the existence of a link between the creation of RHAs and a recentralisation of health policy between 2009 and 2013. One may rather suggest that a reconfiguration of the activities and resources of the actors operating at the centre (RHAs and conseils départementaux) and at the periphery (territorial units of the RHAs and third sector umbrella organisations) has occurred.

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Les manufactures de santé : l'art du compromis entre domesticité et industrie

Cited by 13 publications

References 15 publications

Patient orientation in public hospitals: A marketing device as compromise between worlds

Patient orientation in public hospitals: A marketing device as compromise between worlds

L’orientation patient à l’hôpital public : un dispositif marketing comme compromis entre mondes

Les acteurs de la loi HPST confrontés à la recentralisation du secteur médicosocial

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