Level of service for pedestrian movement towards the performance of passenger information in public transport stations in Klang Valley

Ramli, Mohd Zakwan; Hanipah, Mohd Hafizal; Lee, L. G.; Loo, K. F.; Wong, Jee Khai; Zawawi, Mohd Hafiz; Fu’ad, Nur Farah Syazana Mohamad

doi:10.1063/1.5002305

Cited by 11 publications

(1 citation statement)

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“…Transportation is categorised under the economic well-being Malaysian Well-Being Index (MWI) component as to evaluate the population quality of life in this country and promoting for balance in every aspect of people's daily life (Rabe et al, 2018). Public transport including bus services is still one of the travel options from one place to another in major cities in this country, especially in Klang Valley (Ramli et al, 2017). Bus performance should be assessed in terms of various key areas, such as quality, effectiveness, reliability, and efficiency of the system (Ponrahono et al, 2017).…”

Section: Introductionmentioning

confidence: 99%

The Impact of on-Time Performance Towards Quality of Urban Bus Services: A Case Study in State Capitals of Peninsular Malaysia

Bakar

Norhisham

Saad

et al. 2023

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Urbanisation have given significant impact on escalating the traffic volume as the tremendous traffic congestion daily, especially during peak hours in weekdays. The objective of this paper is to assesses the impact of on-time performance towards quality of urban bus services in Malaysia. Therefore, this study was conducted at 11 state capitals in Peninsular Malaysia. The main local bus terminals had been designated in this study. The Transit Capacity and Quality of Service Manual (TCQSM, 2013) was chosen as the guideline used in this study. The results showed that Johor Bahru recorded a total 648 departure daily which considered the highest departure. There were 4 state capitals that recorded more than 80% of overall on-time departure for each route, such as Kuala Terengganu (94.39%), Shah Alam (82.45%,), Ipoh (80.74%) and Kangar (80.06%). The overall quality of services for on-time performance in state capitals of Peninsular Malaysia was classified as QOS D. Based on the study results, several rectifications on bus services in state capitals of Peninsular Malaysia is highly required.

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Section: Introductionmentioning

confidence: 99%