Leveraging Knowledge: Transferring Energy Services To New Markets

Abstract

In newly competitive energy markets long-term customer commitments will be sought and gained from value-added energy services. The concept of selling energy services rather than a regulated commodity is part of an emergent "sustainable development" paradigm which requires transformation of corporate and consumer cultures. Information systems and knowledge management will be central to transferring new energy services concepts and capabilities. Global energy companies will accelerate change as they create collaborations which deploy their information through technology-based knowledge management systems.--------------------------------