Literature Review – Using Multi-Criteria Decision-Making Methods in Information Technology (IT) Investment

Abstract

The application of Multi-Criteria decision-making (MCDM) method was important in Information Technology (IT) project investment. The results of several studies it showed that use the MCDM method obtained were not accurate. Several MCDM methods were combined to help the more accurate results. Therefore, the study aims to determine the decision-making methods that have higher accuracy obtained from 30 research literature. A literature search was obtained from database providers such as ScienceDirect, IEEE Xplore, Emerald Insight, and ACM. Based on 30 literature obtained from the 2008-2018, MCDM was used in the process of evaluation and selection projects in IT investments. Both processes used three MCDM methods which have highest frequency of use, because they are considered easy to use. The method used was Analytic Network Process (ANP), Priority Order Technique based on Ideal with Ideal Solutions (TOPSIS), Analytic Hierarchy Process (AHP), and Data Envelopment Analysis (DEA). Then from the four methods, found that the AHP method was more accurate and easier to use in IT investment.