Lobbying and litigation in telecommunications markets – reapplying Porter’s five forces

Sutherland, Ewan

doi:10.1108/info-03-2014-0018

Cited by 21 publications

(17 citation statements)

References 62 publications

(46 reference statements)

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“…A powerful entity that directly affects a service provider – and possibly, its customers – is regulatory bodies, whose influence on other parties and their relationships in the market has not been studied thoroughly. Many industries such as telecommunications and healthcare have been subject to heavy regulation designed to parry the effects of monopolies and oligopolies and to deal with Schumpeterian and network economic effects (Sutherland, 2014). Regulatory frameworks impose their influence on every company by authorising business operation, instructing or stimulating customers’ purchases and controlling competition through allowing or prohibiting others to enter the market (Kitching et al , 2013).…”

Section: The Moderating Effect Of Perceived Regulatory Controlmentioning

confidence: 99%

How much effort is enough? Unlocking customer fanaticism in services industries

Quach

Hewege

Thaichon

2019

MIP

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Purpose The purpose of this paper is to understand the antecedents of fanaticism through the lens of attribution theory and “norm of reciprocity”. It is proposed that consumers will reward firms with high perceived effort, including both general and specific effort by increasing their loyalty and becoming a fan of the company. Design/methodology/approach The data are collected in a high-tech services industry, mobile phone services. A paper-based survey using mall intercept technique was employed in this study. The sampling design was a combination of convenience sampling (any adult who happened to be at a given location on a given day and time) and system probability sampling (every fifth adult who passed the data collection point was approached and asked to participate in the study). The final sample size is 600. Findings The antecedents of fanaticism are identified as both firm’s general effort (i.e. service quality and innovativeness) and specific effort (i.e. perceived reciprocity). In addition, perceived regulatory control moderated the relationship between innovativeness, part of firm’s general effort and customer fanaticism. To be more specific, perceived regulatory control increased the effect of perceived innovativeness on fanatical loyalty. Originality/value The introduction of the role of perceived regulatory control in the interactions between firms and customers has not been adopted in previous research and can contribute a new body of knowledge to the current literature. This research has implications for service providers, especially in high-tech industries.

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Section: The Moderating Effect Of Perceived Regulatory Controlmentioning

confidence: 99%

How much effort is enough? Unlocking customer fanaticism in services industries

Quach

Hewege

Thaichon

2019

MIP

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“…The major risk is of overly effective lobbying by vested interests (Sutherland, 2014), primarily the established operators and broadcasters presenting legislative and policy proposals to ministers and MPs at a time when they are very busy, have limited capacity to evaluate such proposals and are looking for whatever economic growth and jobs they can find. It is unclear whether HMG and Parliament have sufficient measures in place concerning lobbying and contributions to election campaigns to ensure transparency.…”

Section: United Kingdom Policy Makingmentioning

confidence: 99%

The implications of Brexit for the governance of telecommunications markets in the United Kingdom

Sutherland

2017

DPRG

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Purpose This paper aims to analyse the implication of the exit of the UK from the European Union (a.k.a. Brexit). Design/methodology/approach This paper analyses the options for the UK and the freedom this creates for the government to design its system of governance for the telecommunications and related economic sectors. Findings Brexit, other than the Norway Option or membership of the European Economic Area, allows the UK Government considerable freedom to reshape its system of governance for telecommunications. The strongest influence in such a redesign would be vested commercial interests, with the risk of subsequent underperformance and insufficient rigour. Research limitations/implications Events have moved relatively quickly, yet the outcome of the negotiations remains difficult to predict, beyond broad scenarios. Social implications There will be a need for greater involvement of consumers and business users in the process of recasting the regulatory governance system if it is not to be for the benefit of vested interests. Originality/value This is the first substantive analysis of Brexit for the telecommunications sector.

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“…Since Porter published his book "Competitive Advantage of Nations" in 1990 and create a base for developing national policies on competitiveness, there are many studies have been applied to many industries about _________________________________________________________________________________________________ DOI: 10.17261/Pressacademia.2017.477 214 competitiveness. Some of them are Waheeduzzaman and Ryans (1996), Hove and Masocha (2014), Ortega et al (2014), Sutherland (2014) , Yunna and Yisheng (2014), Zeng et al,(2008), Mathooko and Ogutu (2015), Ozer and Saldamli (2015), Bakan and Doğan (2012) …”

Section: 2competitivenessmentioning

confidence: 99%

Types of information technology capability and their impacts on competitiveness

Bakan¹,

Şekkeli²

2017

Pressacademia

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Purpose-This paper aims to examine the impacts of IT Capability and its four sub-dimensions on the firm competitiveness at the logistics sector. IT capabilities have four sub-dimensions as IT infrastructure, IT business experience, IT relationship resources and IT human resources. IT infrastructure capability refers to the combinate hardware, software, network resources and services. IT business experience, is an ability to unify IT strategy and business strategy. IT relationship resource, is a capability to compound IT functions with business units and IT resources. IT human resources stand for an organizational resource and capability. Methodology-The data was collected from the national industry of logistics service providers associated in the international forwarding associations UND by questionnaire method. 450 questionnaires were distributed, 428 of them was returned (a response rate of 95%). Findings-All data was analysed by SPSS programme. First of all demographic characteristics of the respondents were presented by the frequency analysis. Then correlation analyse was used and it was found significant and positive relationships among IT Capability, its four sub-dimensions and competitiveness. At last regression analyses were used. Conclusion-The results of analyses showed that a firm's IT capability and its sub dimensions have positive effects on competitiveness, as proposed for this study.

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Lobbying and litigation in telecommunications markets – reapplying Porter’s five forces

Cited by 21 publications

References 62 publications

How much effort is enough? Unlocking customer fanaticism in services industries

How much effort is enough? Unlocking customer fanaticism in services industries

The implications of Brexit for the governance of telecommunications markets in the United Kingdom

Types of information technology capability and their impacts on competitiveness

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