Logistics service outsourcing choices in a retailer-led supply chain

Lou, Yaqi; Feng, Lipan; He, Shiwei; He, Zhen; Zhao, Xiukun

doi:10.1016/j.tre.2020.101944

Cited by 76 publications

(24 citation statements)

References 64 publications

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“…Based on the product life cycle, Shen et al [22] explore the role of logistics services in global supply chains and examine the impact of the seller's and buyer's transport mode choices on the supply chain. Lou et al [23] discuss the retailer's choice of logistics model in a retailer-led supply chain and research the changes in logistics service levels following logistics outsourcing. Niu and Mu [24] study the outsourcing structure options for original equipment manufacturers and logistics service providers with sustainable outcomes.…”

Section: Logistics Outsourcing In Supply Chainsmentioning

confidence: 99%

Decisions and Coordination in E-Commerce Supply Chain under Logistics Outsourcing and Altruistic Preferences

Wang

Shen

et al. 2021

Mathematics

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Considering the peculiarities of logistics in the electronic commerce (e-commerce) supply chain (ESC) and e-commerce platform’s altruistic preferences, a model including an e-commerce platform, third-party logistics service provider, and manufacturer is constructed. Based on this, three decision models are proposed and equilibrium solutions are obtained by the Stackelberg game. Then, an “altruistic preference joint fixed-cost” contract is proposed to maximize system efficiency. Finally, numerical analysis is used to validate the findings of the paper. The article not only analyzes and compares the optimal decisions under different ESC models, but also explores the intrinsic factors affecting the decisions. This paper finds that the conclusions of dual-channel supply chains or traditional supply chains do not necessarily apply to ESC, and that the effect of altruistic behavior under ESC is influenced by consumer preferences. Moreover, there is a multiparty win–win state for ESC, and this state can be achieved through the “altruistic preference joint fixed-cost” contract. Therefore, the findings of this paper contribute to the development of an e-commerce market and the cooperation of ESC members.

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Section: Logistics Outsourcing In Supply Chainsmentioning

confidence: 99%

Decisions and Coordination in E-Commerce Supply Chain under Logistics Outsourcing and Altruistic Preferences

Wang

Shen

et al. 2021

Mathematics

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“…The operators on the market of courier services more and more often operate on the basis of extensive distribution networks, modern sorting plants and terminals (Vakulenko et al, 2018). While striving at the continual improvement of provided service quality, companies offering courier services are trying to suit the scope of activities to the needs of individual customers (Lou et al, 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

“…If it is a courier who delivers a parcel, he is often treated as a representative of the seller. The last mile is a critical element of the supply chain in the e-commerce (Lou et al, 2020;Wang et al, 2020).…”

Section: Entrepreneurship and Sustainability Issuesmentioning

confidence: 99%

Customer service quality management on the courier services market

Marcysiak¹

2021

JESI

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The purpose of the study is to evaluate the quality management of customer services. The paper demonstrates the results of own research on the quality standards of customer services in courier service companies. The significance of the aspects of sustainable development implemented by courier companies for customers was also analyzed. The investigations focused on a group of individual customers availing of the services of courier service companies. The study was conducted in September 2020 with the application of electronic tools in the form of an online survey. The questionnaire was composed of single-choice and multiple-choice questions. Upon a factual and logical verification, 260 surveys were selected for further analysis. The conducted study demonstrates that the prime motives behind the choice of a courier company are delivery completion time, service prices, and safety concerns. The last issue has been particularly crucial amidst the Covid-19 coronavirus epidemic. Over three-fourths of the studied subjects (75.8%) said they felt safe in contact with courier operators. The door-to-door (D2D) segment is gradually absorbed by PUDO (pick up drop off) and automated package machines. This may, as a consequence, lower the cost of the last mile and increase customer satisfaction. An important element in the activities of courier companies are also aspects of sustainable development. It is about reducing the negative impact on the natural environment. For over half of the respondents (52.7%), ecological aspects are important or very important. As a result, the most modern companies invest in hybrid and electric cars, optimize travel routes to the customer, and use recyclable packaging. This translates into a better reputation of the company and is also associated with corporate social responsibility.

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“…Huang et al [19] investigated the effect of the TPL service effort in reducing quality risk of logistics service and showed the TPL service effort could achieve high-quality delivery. Lou et al [27] discussed the influence of logistics service outsourcing choices on a retailer-led supply chain and found the TPL service effort could benefit the retailer. Gong et al [16] considered the information technology investment as the TPL service effort and indicated the TPL IT investment depended on the different logistics outsouring contract structures.…”

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confidence: 99%

Supply chain coordination considering e-tailer's promotion effort and logistics provider's service effort

Sun

Huang

2022

JIMO

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Promoting the sale of green agriculture products through online platforms has become the main focus of agricultural industries. In a supply chain consisting of an e-tailer and third-party logistics (TPL), both the promotion effort of the e-tailer and the logistics service effort of TPL can affect the demand. Considering that logistics service contracts may be provided by the e-tailer or TPL, this study defines two different timing sequences. Three types of contracts, i.e., fixed-price, revenue-sharing, and cost-sharing contracts, are used to coordinate the supply chain. The game models under different timing sequences and different contract scenarios are established and solved. The promotion effort and logistics service effort under different scenarios are compared theoretically and numerically. The results indicate that both the promotion effort and logistics service effort change with timing sequences and contract types. The timing sequences depending on the contract provider significantly affect the performance of the supply chain. The cost-sharing contract provided by the TPL can motivate the e-tailer to apply the largest effort, and vice versa. The cost-sharing contract provided by the e-tailer can achieve the largest demand that is optimal for both the e-tailer and supply chain. However, the optimal contract for the TPL is conditional.

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Logistics service outsourcing choices in a retailer-led supply chain

Cited by 76 publications

References 64 publications

Decisions and Coordination in E-Commerce Supply Chain under Logistics Outsourcing and Altruistic Preferences

Decisions and Coordination in E-Commerce Supply Chain under Logistics Outsourcing and Altruistic Preferences

Customer service quality management on the courier services market

Supply chain coordination considering e-tailer's promotion effort and logistics provider's service effort

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