M-Government Services Initiatives in Oman

Naqvi, Syed Jafar; Al-Shihi, Hafedh

doi:10.28945/3389

Cited by 18 publications

(18 citation statements)

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“…A distinguishing feature of the country is its young population (ages 15 and under) which currently accounts for 50% of the total population. (Naqvi and Al-Shihi, 2009). This rise is a reflection of "the pace of progress through initiatives to build of ICT infrastructure, over electronic services and build capacity within the country to harness the power of technology" (Information Technology Authority, 2009).…”

Section: Background On Omanmentioning

confidence: 99%

Factors Contribute To Slow Internet Adoption in Omani Private Sector Organizations

Al-Gharbi¹,

Ashrafi²

2010

CIBIMA

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The study explores the reasons for the slow adoption of Internet technologies in Omani private sector organizations. A survey questionnaire was used to collect data from 60 private Omani organizations. One of the main factors for not adopting internet technologies was that internet is not relevant to their business. An insufficient level of demand for purchasing through Internet, lack of availability of skilled employees and security concerns were cited as the main factors for not adopting Internet in Omani organizations. The study also reveals that negative attitudes of business decision makers about the use and benefits of internet maybe a major obstacle in adopting Internet in their businesses. Furthermore there is no correlation between the organization size and the adoption of the Internet. In addition to that, Omani businesses prefer face to face interaction with their customers.

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Section: Background On Omanmentioning

confidence: 99%

Factors Contribute To Slow Internet Adoption in Omani Private Sector Organizations

Al-Gharbi¹,

Ashrafi²

2010

CIBIMA

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“…This service mode and pattern change inevitably necessitates changes in the behavioral, psychological, and social characteristics that make up citizen attitudes which lead to intention. As a result, the success of this new trend of transformational government initiated through mGov depends entirely on the attitudinal accommodation of citizens to the new phenomena of mGov (Misuraca, 2009;Naqvi and Al-Shihi, 2009;Trimi and Sheng, 2008). Thus, identifying and formulating the sources of beliefs of the development of an attitude leading to intention toward mGov is a vital concern for successful development and implementation of a well-structured mGov system, and it, consequently, was set as the first objective of this research.…”

Section: Introductionmentioning

confidence: 99%

Service delivery through mobile-government (mGov): Driving factors and cultural impacts

et al. 2014

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Service delivery through mobile-government (mGov): Driving factors and cultural impacts. Information Systems Frontiers http://dx. AbstractThe mobile-Government (mGov) service system is conducted through an open network, and it is virtual. This service mode and pattern change inevitably necessitates a behavioral change in citizen attitudes and intentions. Nevertheless, this new pattern of service delivery through mGov has hardly been systematically investigated by any researchers. The objective of this current research is twofold. First, we attempt to reveal the sources of beliefs for developing intention toward the mGov (ITM) system. Then, as the second objective, we investigate cultural influence as the reason for a difference in consumer attitudes and intentions toward mGov. In this regard, the empirical study was conducted in Bangladesh and the USA, which have potential differences in the cultural traits listed by Hofstede. From our statistical analysis, we have identified the sources of beliefs for both Bangladeshi and USA consumers. We observed clear differences in sources of beliefs and their influence on attitudes leading to intention, which demonstrates support for our second objective which was designed to verify the cultural impacts on beliefattitude relations. We understand that these different sources of beliefs influence cognitive, affective, and connative attitudes toward mGov in different ways.

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“…A recent estimate indicated that over half of the Omani population has mobile devices, while the mobile infrastructure in Oman is currently covering 95% of the country (Ministry of National Economy 2007). (Naqvi and Al-Shihi, 2009). This rise is a clear indication of the progress made.…”

Section: Communications Of the Ibimamentioning

confidence: 99%

M-services Adoption in Oman Using Technology Acceptance Modeling Approach

Naqvi

2014

CIBIMA

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M-services (Mobile services) and commerce are growing rapidly with the explosive growth of mobile devices, technologies and networks. Hence, many enterprises use them to grow revenue, reduce costs, maintain their competitive edge and achieve high performance. This advancement in mobile technologies has also influenced many government organizations to go mobile with their services and Oman is not an exception. Oman has just started to utilize mobile channels to offer Mservices to its citizens and clients. Although there were many services introduced, but it was hard to find evidence of any study conducted to determine their successes or failures. This study is an attempt to explore adoption issues of these services. This study used a survey questionnaire to collect data on users accessing the M-services, users' attitudes and the users' preferences to use these services. The results indicated that little over 50% of the users had positive attitudes towards the M-services and similar number of users indicated their preference to use them. This finding is in accordance to the Technology Acceptance Model (TAM), which states that the attitudes determine the intention to use which lead to the actual usage of the system. There were many users having negative attitudes toward these services. This study also explored some possible reasons which might be contributing towards the users' negative attitudes are the lack of users' awareness of these services; their usefulness; mobile technology literacy, publicity and marketing, which are needed to be addressed by the service providers for a greater success of the M-service adoption in Oman.

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M-Government Services Initiatives in Oman

Cited by 18 publications

References 0 publications

Factors Contribute To Slow Internet Adoption in Omani Private Sector Organizations

Factors Contribute To Slow Internet Adoption in Omani Private Sector Organizations

Service delivery through mobile-government (mGov): Driving factors and cultural impacts

M-services Adoption in Oman Using Technology Acceptance Modeling Approach

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