Management of Tacit Knowledge and the Issue of Empowerment of Patients and Stakeholders in the Health Care Sector

Jacquinet, Marc; Curado, Henrique; Nobre, Ângela Lacerda; Sousa, Maria José; Arraya, Marco; Pimenta, Rui; Martins, António Eduardo

doi:10.4018/978-1-5225-6915-2.ch016

Cited by 3 publications

(3 citation statements)

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“…Among the various fields, healthcare stands as a critical one, given its ability to impact on people's lives and wellbeing (Reay et al, 2017;Ware et al, 2008). The relevance of knowledge and its management in the healthcare scenario has been widely investigated in the literature (Ferlie et al, 2015;Jacquinet et al, 2019;Miller, 2015;Sánchez-Polo et al, 2019;Sousa et al, 2020).…”

Section: Introductionmentioning

confidence: 99%

Knowledge Translation in the Healthcare Sector. A Structured Literature Review

Mas¹,

García-Pérez²,

Sousa³

et al. 2020

EJKM

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Knowledge translation can be understood as the ability to translate concepts between different contexts by stakeholders who have different skills, aims, and even feelings in their relation to such concepts. Knowledge translation tools allow for the effective transfer of existing knowledge as well as the emergence of new knowledge of value to some or all of the stakeholders involved in the process. Knowledge translation is particularly challenging in healthcare and medicine, where different practitioners (e.g. physicians, biologists, engineers, researchers) and professionals need methodologies and tools to communicate and share knowledge among them and with patients in an effective manner. To better understand this phenomenon, we conducted a Structured Literature Review (SLR). The concepts knowledge, translation and either healthcare or medicine were used as search terms in the title, abstract or keywords on Scopus, which highlighted more than 2,000 contributions in the medical literature and only 22 in Business and Management. Our review of these documents revealed a need in the healthcare sector for better managerial and organisational practices to cope with the various challenges related to the sharing of knowledge among stakeholders. At the same time, the business and management communities appear to have made significant progress in addressing the same issues. We therefore decided to concentrate our analysis on the works published by the business and management community as a mean to highlight future research directions for the healthcare management sector. Thus, our research identifies areas of relevance which are currently underdeveloped, provides insights on both theoretical and empirical developments and offers a critique of the approaches, research frameworks and methods used, as well as emerging trends in these domains. Despite a lack of an agreed definition of the term Knowledge Translation, our findings highlight a growing interest in the topic, with most of the contributions published after 2015. Scholars have approached the term from a variety of perspectives depending on the nature of the stakeholders of relevance to their studies. Whilst there does not seem to be a predominant framework, the literature reveals several tools and techniques that are effective in enhancing Knowledge Translation in different contexts. New research opportunities in this domain emerge in terms of underinvestigated areas within the healthcare sector.

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Section: Introductionmentioning

confidence: 99%

Knowledge Translation in the Healthcare Sector. A Structured Literature Review

Mas¹,

García-Pérez²,

Sousa³

et al. 2020

EJKM

Self Cite

View full text Add to dashboard Cite

show abstract

“…Knowledge translation in the healthcare sector is particularly interesting. Indeed, the healthcare ecosystem is based on the interactions of individuals and organisations into a complex adaptive environment (Jacquinet et al, 2019). Productive relationships need to be managed as part of this complex system, and interactions among various actors allow to "produce valuable, new, and unpredictable capabilities that are not inherent in any of the parts acting alone" (Plsek and Wilson, 2001, p. 746).…”

Section: Literature Reviewmentioning

confidence: 99%

Knowledge Translation in Oncology. A Case Study

Mas¹,

Biancuzzi²,

Massaro

et al. 2020

EJKM

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Knowledge translation (KT) is the ability to make knowledge accessible to different stakeholders by translating it into various contexts. Translating knowledge is particularly crucial in the healthcare sector, which is currently under significant pressure due to technological innovation, increasing demand of services by an ageing population, budget reductions, and new organisational challenges posed by the latest events like the COVID‑19 pandemic. While the first definition of KT was focused on the translation of scientific research into clinical practice, other types of KT later emerged. In healthcare, while stakeholders have different skills and competencies (such as clinical scientists versus physicians or other healthcare professionals), others experience diverse emotional feelings (like the patients or their families). An effective KT allows the transfer, sharing, and creation of new knowledge, enhancing innovation and co‑production dynamics. The paper employs a case study by analysing the Breast Unit of the C.R.O. National Cancer Institue of Aviano, Italy, one of the most acknowledged hospitals and research centres in Europe in the field of cancer surgery and treatments. The paper aims at studying the knowledge translation dynamics and tools by analysing the various relationships with the internal as well as the external stakeholders of the Breast Unit. Internally, knowledge translation is needed to merge the competencies of highly skilled multidisciplinary teams, which include surgeons and physicians with various specialities, researchers, psychologists, nurses and other healthcare professionals. Externally, knowledge is translated to meet the needs of patients, patients' associations, sponsors, citizens, and policymakers. Results highlight how different techniques and dynamics allow KT to happen within internal as well as external groups. Contributing to the knowledge management and knowledge translation theories, our findings open up to practical as well as research implications.

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“…They conclude that knowledge embedded in the interactions of workers and tasks potentiates the organization’s capability to innovate and be more competitive. Hansen et al [ 24 ], Massaro et al [ 25 ], and Jacquinet et al [ 26 ] also emphasize the importance of the worker’s role in knowledge sharing activities. They consider the balance between the uses of technologies for knowledge sharing and transition activities versus relying on people to share knowledge through more traditional means.…”

Section: Literature Reviewmentioning

confidence: 99%

Knowledge in Transition in Healthcare

Sousa¹,

Mas

García-Pérez

et al. 2020

EJIHPE

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Organizations are challenged by the need to transform Dynamic Knowledge, embedded in each worker, into Static Knowledge, rooted in factual documental information. However, innovation and knowledge creation seem to be facilitated by the personal knowledge and life experiences of people, which appear to be dynamic. The tensions between Dynamic and Static Knowledge in facilitating the transfer and sharing of knowledge arise as compelling research as well as practical topic for organizations. Our paper aims to investigate such tensions by employing a case study. We decided to deepen such dynamics in the healthcare field, given its importance for business and society. In more detail, we analyzed one Emergency Room (ER) department through a series of interviews. Our findings highlight the importance of the right balance between Static and Dynamic Knowledge. On the one hand, the healthcare organization recognized the need to incorporate knowledge into practical and tangible instruments. On the other hand, the flows of Dynamic Knowledge must be fostered through a culture of knowledge translation and sharing, and the development of soft skills.

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Management of Tacit Knowledge and the Issue of Empowerment of Patients and Stakeholders in the Health Care Sector

Cited by 3 publications

References 97 publications

Knowledge Translation in the Healthcare Sector. A Structured Literature Review

Knowledge Translation in the Healthcare Sector. A Structured Literature Review

Knowledge Translation in Oncology. A Case Study

Knowledge in Transition in Healthcare

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