Managing Digital Competences in Public Administration

Wodecka-Hyjek, Angelika; Kafel, Tomasz; Kusa, Rafał

doi:10.7494/978-83-66727-57-1_4

Cited by 2 publications

(4 citation statements)

References 1 publication

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“…In Poland, a project examined 142 public administration organizations and concludes that digital competence is the key success factor of e-government in the field of human resource management processes [15]. This study indicates that the inclusion of digital competences into the process of employee recruitment from universities, evaluation, and development is significantly correlated with an organization's performance in human resource management (namely, employees' engagement and satisfaction and the efficiency of human resource management).…”

Section: Theoretical Background and Literature Reviewmentioning

confidence: 91%

Digital Competence Development in Public Administration Higher Education

Budai,

Csuhai,

Tózsa

2023

Sustainability

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Today, citizens’ digital readiness and competence are competitive factors. While users with a high level of digital competence are usually associated with intensive and conscious use by consumers, those with a lower level of competence are characterized by passive consumer use and lagging in technology. It is essential to continuously develop and monitor competence levels because digital skills, the way digital tools are used, and the effects of use are interlinked. The importance of digital competence is also evident in public administration because its presence affects the quality of public services, which has an impact on the entire population. In this social aspect, digital competence is extremely important for public administration employees. In our study, we aim to investigate the input competence level of undergraduate (BA) students in public administration, and the output competence level reached after one semester in targeted training. We analyze the values in several dimensions and draw conclusions. When measuring digital competence, we relied on the EU reference material, the Citizen Digital Competence Framework, based on digital competence areas and proficiency levels such as information and data literacy, communication and collaboration, digital content creation, safety, and problem solving. The DigCompSat self-assessment questionnaire was used for the survey. The result of the study was an order of magnitude difference between the self-assessment and the real level of competence of the students. It can be useful for respondents to realize where they have gaps in their knowledge and competence. This is what is referred to as a ’change in attitude‘ in our study. There are factors related to gender, age, and prior training that influence the potential shifts between the segments. It was also found that the above factors applied differently in each range of competence. Concerning implementation of this research, it can be assumed that the larger amplitude movements may not necessarily be knowledge or skills, but rather ’changes in attitude’. Its practical importance might lie in the possibility to orient students.

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Section: Theoretical Background and Literature Reviewmentioning

confidence: 91%

Digital Competence Development in Public Administration Higher Education

Budai,

Csuhai,

Tózsa

2023

Sustainability

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“…I am aware that this company has an information security policy. The variable on digital literacy is adopted from Wodecka-Hyjek et al (2021). It is measured using seven (7) items, namely, I use a computer system to perform my work.…”

Section: Methodological Approachmentioning

confidence: 99%

“…She clarifies that to obtain business value, one of the major challenges that management needs to face is the development of digital skills for managers and employees. Also, Wodecka-Hyjek et al (2021) show that the inclusion of digital competencies into the processes of employee recruitment, evaluation, and development is significantly linked to an organization's performance. Besides, Bejakovi and Mrnjavac (2020) posit that it is critical for governments and employers to seek, propose, and implement new strategies that will promote digital inclusion, literacy, and training for the whole workforce.…”

Section: Digital Literacymentioning

confidence: 99%

“…Digital literacy represents the people's component of the digital maturity model (Tinmaze et al, 2022;Phin et al, 2023;Kane et al, 2017). Furthermore, Wodecka-Hyjek et al (2021) have called for future studies to specifically examine the importance of digital literacy in the development of digital models. So, this study is interested in assessing digital maturity based on technological maturity comprising social, mobile, analytic, cloud, and security systems.…”

Section: Introductionmentioning

confidence: 99%

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Business Digital Maturity and Organizational Performance: An Empirical Analysis of Service Sector Firms in a Developing Context

2023

EJBM

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Though studies have reported positive effects of digital maturity on organizational performance, empirical studies examining digital maturity along the lines of technological maturity are scarce. So, the purpose of this study is to examine the extent to which firms integrate core digital technologies into their business management.To answer the research hypotheses, a quantitative method was employed to collect valid data from 266 service sector employees across 10 centers. The findings from this study reveal that technological maturity positively impacts organizational performance (B =.387; p<.000). The second hypothesis that digital literacy mediates the relationships between technological maturity and organizational performance is validated (B =.228; t =4.300; p<.000). Finally, the hypothesis that there are differences in perceptions about technological maturity and digital literacy among groups of employees is also supported. This study distinctively assesses digital literacy and technological maturity based on the extent to which social, mobile, analytics, cloud, and security technologies are integrated into management processes in Africa.

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Managing Digital Competences in Public Administration

Cited by 2 publications

References 1 publication

Digital Competence Development in Public Administration Higher Education

Digital Competence Development in Public Administration Higher Education

Business Digital Maturity and Organizational Performance: An Empirical Analysis of Service Sector Firms in a Developing Context

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