Managing the Implementation of Business Intelligence Systems

Abstract

The implementation of a BI system is a complex undertaking requiring considerable resources. Yet there is a limited authoritative set of CSFs for management reference. This article represents a first step of filling in the research gap. The authors utilized the Delphi method to conduct three rounds of studies with 15 BI system experts in the domain of engineering asset management organizations. The study develops a CSFs framework that consists of seven factors and associated contextual elements crucial for BI systems implementation. The CSFs are committed management support and sponsorship, business user-oriented change management, clear business vision and well-established case, business-driven methodology and project management, business-centric championship and balanced project team composition, strategic and extensible technical framework, and sustainable data quality and governance framework. This CSFs framework allows BI stakeholders to holistically understand the critical factors that influence implementation success of BI systems.

Assessing Organizations Readiness toward Business Intelligence Systems: A Proposed Hypothesized Model

“…Throughout this paper, it was shown that there are some factors deteriorate BI system performance and lead to a huge loss in the invested money. These factors, techno-business, are mostly based on the lack of Planning and scope definition [23] Adoptiong of incremental delivery approch [23] Building a pilot system [31] Project schedule [25] Teamwork Team skills [31] External consultants Business domain committed experise [9] Infrastructure Source systems [16] [23] Technical framework [23] Development of technology and tools [16] System functionality [27] BI tools [29] BI cost [27][25] BI system usability [27] Problem space match [28] Data Data quality and reliable resources [16] [20] Modeling of dimensional data and meta-data Information area readiness [9] organizations' readiness toward BI systems. Thus, the paper reviewed and investigated some possible scenarios that may affect the readiness for BI systems.…”

“…As SFs play a critical role in forming any model aimed to assess the readiness of BI systems, it is then logical to address SFs and their related issues. In this regard, some of the researchers preferred to consider CSFs in their framework as dimensions of multiple factors [22] [23], while others preferred to use the categorization of SFs to main and sub-factors [2] [16] [19]. In this study, we prefer to use the dimensions to encapsulate all related SFs under one dimension to facilitate reforming the theoretical framework.…”

“…The study followed two-stage qualitative approach where the authors utilized a previous three rounds Delphi method study to develop a CSFs framework crucial for BI systems implementation [22] [23]. Next to that, the framework and associated CSFs were verified through five case studies of large and complex organizations.…”

The Impact of the Implementation of Business Intelligent to Support Decision-Making in the American Banking Industry: A Literature Review

“…One sign of change in the competition area is the shift of bureaucratic organization into a form of organization that is sensitive to vertical, horizontal and, external challenges and opportunities. Implementation of BI systems requires support from considerable complex resources, the success factors in the implementation of BI systems is the support and funding from the management, orientation to the user, change management, a clear vision and a clear problem, a business-oriented methodology and project management, balanced composition of the project team, flexible technical framework, good data quality and governance framework (Yeoh et al, 2008). According to Niu et al (2009), Business intelligence is a process of extracting, transformation, managing, and analyzing business data for supporting decision making.…”

Event-Driven Business Intelligence Approach for Real-Time Integration of Technical and Fundamental Analysis in Forex Market

“…In this context, Business Intelligence (BI) is considered as a one of the highest priority in IT investments and the second most important systems in IT field (Luftman and Kempaiah, 2008;Yeoh et al, 2008). BI technologies offer accurate and up-to-date analysis of businesses and their surrounding environment which assure their survival.…”