Measures of Organizational Communication

Downs, Cal W.; DeWine, Sue; Greenbaum, Howard H.

doi:10.4324/9781003064343-6

Cited by 8 publications

(5 citation statements)

References 1 publication

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“…The results of the analysis highlight the significance of communicative opportunities both with the supervisor and with colleagues. It is important to note that this result does not confirm the findings of recent literature on organizational communication in public administrations: in fact, some authors (Wæraas, 2020; Downs et al ., 2020) point out that organizational communication is undervalued in public organizations.…”

Section: Discussioncontrasting

confidence: 94%

The relevance of communication for the well-being of public personnel in local government: does it have an impact on citizen satisfaction?

Matteis

Striani

Greco

2023

IJPSM

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PurposeCommunication within a public organization is a fundamental aspect considering its contribution both to organizational well-being and – as highlighted by recent literature – to the improvement of relations with external users. This paper aims at analyzing the relevance of different dimensions of communication and the relationship between communication and citizens' satisfaction.Design/methodology/approachThe study is based on data collected through questionnaires (303; 86%) filled in by the public personnel of an Italian local government to verify the communication dimensions relevance. The authors applied the OLS method to test the relationship between communication dimensions and citizens' satisfaction (deriving from the municipality's customer satisfaction survey system, which collected 3,708 questionnaires).FindingsThe authors show that four of the five communication dimensions considered are particularly relevant and that two of them (“interpersonal communication” and “organizational communication”) positively influence the level of satisfaction of users of local public services (citizens' satisfaction), also countering the negative perception of certain sectors (e.g. taxes and local taxation, traffic police). The conclusion also highlights some limitations of the work.Originality/valueThe study brings new insights into the impact of communication (as an element of public employee well-being) on citizen satisfaction, leading to some useful implications for public managers.

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Section: Discussioncontrasting

confidence: 94%

The relevance of communication for the well-being of public personnel in local government: does it have an impact on citizen satisfaction?

Matteis

Striani

Greco

2023

IJPSM

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“…Quality management is a complex project where conflict may arise. Conflict is pervasive in organisations; not all groups are teams, which is why they require organisational communication 29. Compromising is a ‘lose-lose’ method, when each side makes some significant sacrifices,29 resulting in agreeable team performance.…”

Section: Discussionmentioning

confidence: 99%

Differences in humble leadership and team performance in nursing: an online cross-sectional study

Mrayyan

2023

BMJ Open

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ObjectivesThe current study measures the differences in humble leadership and team performance in nursing based on the sample’s characteristics.DesignA cross-sectional study.SettingIn 2022, the current study sample was recruited from governmental and private universities and hospitals using an online survey.ParticipantsA convenience snowball sample of 251 nursing educators, nurses and students was recruited.ResultsA leader’s humble leadership, a team’s humble leadership and overall humble leadership were at moderate levels. The overall mean team performance was ‘working well’. The single male humble leaders, aged more than 35 years and working full-time in an organisation with quality initiatives, have a higher leader’s humble leadership. Members of the team aged more than 35 years working full-time in organisations with quality initiatives have a higher team’s humble leadership. Team performance in organisations with quality initiatives was higher in resolving many conflicts by compromising between team members, with each one giving in a little. There was a moderate correlation (r=0.644) between the total scores of the overall humble leadership and team performance. Humble leadership correlated significantly but negatively and weakly with quality initiatives (r=−0.169) and the participant’s role (r=−0.163). There was no significant correlation between team performance and the sample’s characteristics.ConclusionsHumble leadership has positive outcomes, such as team performance. The shared sample characteristic that sets the differences between a leader’s and a team’s humble leadership and team performance was the presence of quality initiatives in the organisation. The shared sample characteristics that set the differences in a leader’s and a team’s humble leadership were working full-time and the presence of quality initiatives in the organisation. Humble leaders are contagious; they will produce creative team members by ‘social contagion’, ‘behavioural similarity’, ‘team potency’ and ‘collective focus’. Thus, leadership protocols and interventions are mandated to fuel humble leadership and team performance.

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“…Thus, communication audits mostly emphasized processes over employee needs or content that influence organizational identity and engagement [9]. Audits typically pay close attention to who is communicating with whom, the issues being addressed, the amount of information delivered and received, the level of trust, and the effectiveness of working relationships [9,18].…”

Section: Communication Auditmentioning

confidence: 99%

“…The survey is widely utilized across the board. Downs [18] identified 500 survey instruments used in organizational communication research and categorized them into three categories that assess organizational communication at the macro, communication-satisfaction, and organizational-outcome level. The need to use communication satisfaction as an auditing tool is growing by the day, as it not only provides insight into the strengths and weaknesses of the communication system, but also identifies areas for improvement through the design and implementation of new strategies [61].…”

Section: Communication Auditmentioning

confidence: 99%

Calibrating Internal Communication Satisfaction within Organizations as an Auditing Index

Jaafari,

Amin,

Latif

et al. 2023

Sustainability

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Prior research regarding communication audits within organizations depicts a general understanding of various aspects of the communication process that augment productivity. The present study aimed at validating a newly developed scale that measures internal communication maturity within organizations through an employee-centric approach rather than a management-centric one. The present study employs a cross-sectional survey research design. A total of 2071 employees (94.4% male; 5.6% female) from the logistic industry across the Kingdom of Saudi Arabia were approached through convenience sampling. Based on the literature review and results derived from interviews, 16 items were generated with a 5-point Likert response format. Results indicated the measure is reliable and valid. Reliability analysis showed good alpha reliability coefficients (>0.75) between total internal communication satisfaction and its subscales (awareness, appreciation, relationship, engagement and maturity). The correlation matrix from EFA revealed the presence of coefficients of 0.3 and above, indicating the data is fit for factor analysis. Confirmatory factor analysis showed an acceptable model-data fit of the five-factor model. Data were collected only from the logistics industry; however, data can be gathered from other industries as well. Furthermore, cross-sectional data are used in the current study; therefore, they cannot be used to infer a causal relationship. The present study will be broadly helpful in diagnosing specific communication areas and formulating recommendations for improvement. The instrument will be worthwhile in communication audits of organizations.

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Measures of Organizational Communication

Cited by 8 publications

References 1 publication

The relevance of communication for the well-being of public personnel in local government: does it have an impact on citizen satisfaction?

The relevance of communication for the well-being of public personnel in local government: does it have an impact on citizen satisfaction?

Differences in humble leadership and team performance in nursing: an online cross-sectional study

Calibrating Internal Communication Satisfaction within Organizations as an Auditing Index

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