Measuring service quality of the Greek Ministry of Agriculture

Kontogeorgos, Achilleas; Tselempis, Dimitrios; Aggelopoulos, Stamatis

doi:10.1108/mbe-05-2013-0030

Cited by 6 publications

(5 citation statements)

References 29 publications

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“…For example,Kontogeorgos et al, (2014) study in public service in Greek ministry used the Principle Component analysis on five dimensions of SERVQUAL had resulted in only three factors which later are named as customized service, service conditions and tangible. Another scholars,Miranda et al, (2012) in their study had used partial least square (PLS) path modeling in healthcare services which had derived only four dimensions namely health staff quality attributes, efficiency measures, no health staff quality attributes and facilities instead of five SERVQUAL dimensions.…”

mentioning

confidence: 99%

The Effect of Umrah Service Quality on Umrah Customer Satisfaction and Umrah Customer Loyalty: Evidence from Umrah traveling agents in Malaysia

Othman

Harun

2021

TSSJ

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The main aim of this study is to explore the impact of the dimensions of Umrah service quality on customer satisfaction for Umrah and customer loyalty for Umrah in the travel industry. Increasingly intense competition and structural shifts in the business environment are now pushing companies to adopt a customer-focused strategy that elevates the value of customer-related constructs such as customer satisfaction, quality of service, and consumer loyalty in describing the success of a company. Umrah service efficiency, Umrah customer satisfaction, and Umrah customer loyalty were calculated from the literature using a 5-point Likert scale. Structural equation modeling was carried out to analyze the impact of Umrah service quality on customer satisfaction in Umrah and customer loyalty in Umrah. The result showed that all dimensions of service quality influenced customer satisfaction and loyalty of Umrah's customers. The study's key drawback is that it was confined only to the Malaysian nation. Second, the present study only focuses on the traveling industry in Umrah. The results clearly indicate the dimensions of the quality of Umrah service that the practitioners must concentrate on in order to provide a better quality of service.

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confidence: 99%

The Effect of Umrah Service Quality on Umrah Customer Satisfaction and Umrah Customer Loyalty: Evidence from Umrah traveling agents in Malaysia

Othman

Harun

2021

TSSJ

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“…The reason is that the five-point scale reduces the degree of confusion of the respondent as well as the degree of difficulty in completing the questionnaire, while increasing the level of response to research (Babakus and Mangold, 1992). According to Kontogeorgos et al (2014), it is permissible to adapt and modify the scale when it is to be used in cultures different from the one in which it was developed.…”

Section: Study Proceduresmentioning

confidence: 99%

The impact of locus of control and motivations in predicting entrepreneurial intentions among farmers: a field research

Pliakoura

Beligiannis

Chatzitheodoridis

et al. 2021

JADEE

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PurposeThe purpose of this paper is to explain the impact of locus of control (LOC) and motivations on entrepreneurial intentions (EIs) among agri-entrepreneurs in the region of Western Greece.Design/methodology/approachThe study was conducted in 2019 in the Western Greece region. Primary data were collected through a survey. A researcher-administered questionnaire was the data collection instrument while the individual farmer was the unit of analysis. Many data analysis methods were applied: a validity and reliability test, exploratory factor analysis, regression analysis, Kruskal–Wallis test and correlations.FindingsThe results show that the proposed model explains almost 33% of the variance for the EI. Internal LOC and pull motivations have a positive relationship with the intention of entrepreneurship. EI in the agricultural sector is more dependent on LOC, motivations, age and level of education than gender and type of holding.Research limitations/implicationsThe findings of this study provide several theoretical and practical contributions, which can be useful for other researchers.Originality/valueThis research study adds to the existing literature of the EI by using a different type of sample compared to previous contributions. Mostly EI studies used student sample to measure intentions. The present study extends the antecedents of intention by using a sample of existing agri-entrepreneurs. Farmers are one of the best potential segments, and as a result, this research will help predicting how the intention process of existing entrepreneurs works, especially in the primary sector.

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“…Tidak hanya di Asia Tenggara, European Union telah menghadapi dua masalah utama di sektor pertanian yaitu langkanya petani muda dan tingginya populasi petani tua. Di Yunani, Ceko dan Turki keberlanjutan sektor pertanian terancam karena kondisi kekurangan petani baru akibat dari kebijakan yang kurang menguntungkan (Kontogeorgos et. al., 2014;Simpach dan Pechrova, 2014;Kan et.…”

Section: Hasil Dan Pembahasanunclassified

Penguatan Sistem Pendidikan Sdm Dalam Pembangunan Pertanian: Agribisnis Di Mata Pemuda

Prayoga¹,

Nurfadillah²,

Riezky³

2020

J. AGRISEP: Kaj. Mas. Sos. Ek. Pert. n. Agr.

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The interest of students to continuing their study into university level is very high, one of which is the department of agribusiness. This certainly contradicts with the low interest of young people to become farmers. Because of this phenomena, then this paper want to discuss how students' knowledge, judgment, and perceptions of agribusiness as they were high school students and as college students now. This research used descriptive method with a quantitative approach and survey as its research technique. The samples for this study were 48 new students of 2018 Agribusiness Program, Faculty of Animal and Agricultural Sciences, Diponegoro University that taken by convenience sampling. Primary data was obtained by distributing questionnaires using google form on December 9-22, 2018. While secondary data was obtained from literature studies. The collected data was then analyzed descriptively. The majority of respondents have minimal knowledge regarding agribusiness program when they were in high school, some even did not know at all. They can only perceive agribusiness as a study program related to business and economic in agriculture. The majority of respondents chose agribusiness just for trying their luck, but there were also those based on desire, passion, opportunities, and parents' advises. After becoming a Agribusiness student, they saw agribusiness as an attractive department because it combines natural and social science. Massive socialization is needed to increase public understanding and interest in agribusiness program.

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Measuring service quality of the Greek Ministry of Agriculture

Cited by 6 publications

References 29 publications

The Effect of Umrah Service Quality on Umrah Customer Satisfaction and Umrah Customer Loyalty: Evidence from Umrah traveling agents in Malaysia

The Effect of Umrah Service Quality on Umrah Customer Satisfaction and Umrah Customer Loyalty: Evidence from Umrah traveling agents in Malaysia

The impact of locus of control and motivations in predicting entrepreneurial intentions among farmers: a field research

Penguatan Sistem Pendidikan Sdm Dalam Pembangunan Pertanian: Agribisnis Di Mata Pemuda

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