Mediator Effect of TPM between TQM and Business Performance in Malaysia Automotive Industry

Ahmad, Md Fauzi; Zakuan, Norhayati; Rasi, Raja Zuraidah Raja Mohd; Hisyamudin, M N N

doi:10.1088/1757-899x/83/1/012015

Cited by 4 publications

(6 citation statements)

References 17 publications

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“…The study results show that total quality management has a positive impact on the variable operational performance using, Using 5S practices and quick change over. These results are reliable with reliable pressure operation literature (Ahmad et al 2015). This study shows that the process of implementation of the construction supply chain is also an important example, such as other developed countries.…”

Section: Discussionsupporting

confidence: 79%

“…The current study defines total quality management "processing as application tools and techniques as business performance". Many studies proved that the relationship between total quality management practices and business performance is significant while few studies show that total quality management does not improve performance (Ahmad et al 2015).…”

Section: Total Quality Managementmentioning

confidence: 99%

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Impact ofLean Management Practices on Operational Performance: An Empirical Investigation from Construction Supply Chain of Pakistan

Shahbaz¹,

Shaikh²

2019

IJSCET

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It is the era of technology, innovation, and rapid changes, without construction it is impossible to compete. Although Pakistan has rich resources but still due to political instability, the war against terrorism and inflation, Pakistan failed to compete with the world in construction technology (PES 2018). The construction sector of Pakistan has rapidly developed with a higher growth rate of 9.05% during the period 2016-2017. However, a poor record of completing the projects in the allocated time, cost, and desired results are observed. The construction sector has registered a growth of 9.05% against last year's growth of 14.6% (PES 2018

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Section: Discussionsupporting

confidence: 79%

Section: Total Quality Managementmentioning

confidence: 99%

Impact ofLean Management Practices on Operational Performance: An Empirical Investigation from Construction Supply Chain of Pakistan

Shahbaz¹,

Shaikh²

2019

IJSCET

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“…The current study defines TQM "processing as application tools and techniques namely SPC and output as business performance." Many studies proved that the relationship between TQM practices and business performance is significant (M. F, Rasi RZ, Zakuan, & Hisyamudin, 2015), while few studies show that TQM does not improve performance (Ahmad, Zakuan, Rasi, & Hisyamudin, 2015). Thus, one of the objectives of this study is to analyze the impact of TQM and educational performance empirically.…”

Section: Lean Operationsmentioning

confidence: 96%

The Impact of Lean Practices on Educational Performance: An Empirical Investigation for Public Sector Universities of Malaysia

et al. 2019

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Education is considered the backbone of any country. Although Malaysia is a growing economy, this growth cannot sustain without education. In the last few decades, this factor has affected negatively, particularly due to the reduction in the budget; public sector universities have suffered significantly. However, various strategies and approaches are available in the literature that can help institutions to tackle the problems by improving efficiency and effectiveness. Lean management is considered as a crucial element for every organization. By applying lean approaches organizations can improve not only the performance for the manufacturing sector but also for service sectors as well. The purpose of the current article is to determine the probable advantages of lean approaches in the public sector of Malaysia. Three approaches were selected for this study, “total quality management (TQM), 5’s services and quick change over”. A questionnaire was adopted and distributed among the public sector universities of Malaysia. Meanwhile, after the screening, 367 responses were considered for data analysis. SPSS version 23 has been used for data analysis. Missing values, outliers, linearity, and normality was assessed before multiple regressions. The results revealed that all three approaches positively and significantly enhanced the educational performance of Malaysia. This study will help the administrators of the universities to understand better how they can reduce their work; build their operations more effectively and efficiently. There is a necessity to examine other approaches and conduct a qualitative study to discover the lean management in the educational system in Malaysia

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“…Several literature studies have showed strong positive relationship between firm's OP when LM techniques are practised (Hashmi et al, 2015). Quality, delivery, cost and flexibility were considered significant by Ahmad et al (2015) in determining the relationship. JIT, Technology and innovation were found to have positive influence on OP by Agus and Iteng (2013).…”

Section: Structural Framework and Hypothesis Development 31 Lm And Opmentioning

confidence: 99%

An empirical investigation of performance assessment of Indian healthcare industry

Saleeshya

Harikumar

2022

IJPPM

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PurposeThe purpose of the study is to measure the performance of Indian hospitals, both operationally and financially, by using hospital KPI's. The assessment is predominantly done by linking it to the existing Lean practices in Indian hospitals.Design/methodology/approachAn empirical study based on cross-sectional survey of hospital managers and specialists in various private healthcare facilities across India was conducted to validate the proposed Lean framework. From an extensive literature survey, the authors identified quality, delivery, efficiency, accessibility and patient centeredness to be the main operational performance (OP) indicators for hospitals. Business or financial performance was measured based on parameters which are average revenue per occupied bed (ARPOB), earnings before interest, tax, depreciation and amortization (EBITDA) and operating revenue. Confirmatory Factor Analysis (CFA) was carried out using a specialized technique, called Structural Equation Modelling(SEM) and an explicit factor structure was hypothesized.FindingsManagement commitment towards Lean in hospitals is statistically proven to have impacted operational and financial performance. However, leanness in technology and business processes showed no statistical significance on either operational or financial performance parameters. Hospital stakeholders showed statistical significance on though it had no impact on the financial performance. Results obtained from the statistical analysis indicate a positive impact of hospital Lean practices on timely delivery of services and improved service quality. Efficiency, accessibility of services and patient centered behavior in hospital operations could not be statistically proven to have impacted the financial performance.Social implicationsEffectiveness of Lean management (LM) principles in improving hospital operations is largely dependent on patient centered behavior. Empowered employees who are trained to add value from a customer view point, make hospital operations safe and improved. Properly trained and communicated employees who are committed to quality improvements can make a positive impact on patients' quality of life and thus positively impact the society. The study lists ways to attain the required outcomes.Originality/valueThis paper is among the very few that has attempted to suggest ways to link implementation of Lean practices more effectively in Indian hospitals to improve hospital performance at operational and financial levels.

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Mediator Effect of TPM between TQM and Business Performance in Malaysia Automotive Industry

Cited by 4 publications

References 17 publications

Impact ofLean Management Practices on Operational Performance: An Empirical Investigation from Construction Supply Chain of Pakistan

Impact ofLean Management Practices on Operational Performance: An Empirical Investigation from Construction Supply Chain of Pakistan

The Impact of Lean Practices on Educational Performance: An Empirical Investigation for Public Sector Universities of Malaysia

An empirical investigation of performance assessment of Indian healthcare industry

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