“…In order to implement this process-based innovation, setup operations have to be standardized and properly documented in order to ensure that production workers follow all of the parameters of that process (Nicholas, 1998). Although some SMED results have been described and presented widely (Monden, 1984;Johansen and McGuire, 1986;Sepheri, 1987;Quinlan, 1987;Noaker, 1991;Gilmore and Smith, 1996;McIntosh et al, 2000), studies about SMED implementation are in short supply in Ibero-America (Silva and Duran, 1998;Fogliatto and Fagundes, 2003;Satolo and Calarge, 2008;Sugai, McIntosh and Novaski, 2007). As a consequence, and taking into account a SMED pilot project implemented in a manufacturing firm in the North of Portugal during 2008, the major endeavor of this paper is to present a case study about the implementation of the SMED methodology and report the insights gained.…”