Mind the Gap: Dimensions and Influence of Street-Level Divergence

Gofen, Anat

doi:10.1093/jopart/mut037

Cited by 246 publications

(250 citation statements)

References 31 publications

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“…Street‐level bureaucrats are considered important players who have a strong influence on policy outcomes—mainly through their role as implementers of public policy (Maynard‐Moody and Portillo 2010; Brodkin ). Their informal implementation practices, located in the interface between government and citizens, directly influence the lives and fate of many individuals (Hill and Hupe ; Gofen ; Raaphorst et al ).…”

Section: Introductionmentioning

confidence: 99%

Reinforcing public responsibility? Influences and practices in street‐level bureaucrats' engagement in policy design

Lavee

Cohen

Nouman

2018

Public Administration

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Previous literature demonstrates that when street‐level bureaucrats believe that the policy as designed is not desirable, they utilize various strategies to change the situation. This study suggests that when street‐level bureaucrats believe that fixing a policy through the manner in which it is implemented is not enough, they will try to influence the design of the policy directly. Three factors promote this decision: public perceptions revealed in their interactions with clients, professional ethical values and a supportive organizational environment. We test this argument using Israeli public social workers in the context of urban renewal. We discuss the problems and benefits of involving street‐level bureaucrats in policy design and view such actions as related to welfare reform and changes in the state's responsibility for its citizens. We maintain that in this changing environment, street‐level bureaucrats' involvement in policy design should be formally institutionalized.

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Section: Introductionmentioning

confidence: 99%

Reinforcing public responsibility? Influences and practices in street‐level bureaucrats' engagement in policy design

Lavee

Cohen

Nouman

2018

Public Administration

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“…Thus, there is no question as to whether there is discretion in street-level bureaucracy, but how does this happen, and what are the consequences for public policies regarding operation, results and final design (Gofen, 2014;Tummers, 2011;Bastien, 2009). …”

Section: Theoretical and Analytical Frameworkmentioning

confidence: 99%

“…The article investigates how the decisions and actions of the actors responsible for the policy implementation contribute to its (re)design and how this process is influenced by the normative structure. Aligned with authors such as Gofen (2014), Oliveira (2012), Brodkin (2011), Tummers (2011), Lotta (2012b) and Pires (2009), we assume that decisions and actions of the 'frontline' actors change the policies paths, influencing their results.…”

Section: Introductionmentioning

confidence: 99%

O papel da burocracia de nível de rua na implementação e (re)formulação da Política Nacional de Humanização dos serviços de saúde de Porto Alegre (RS)

Lima

D'Ascenzi²

2017

Rev. Adm. Pública

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This article analyzes the implementation of the National Humanization Policy in basic health units of Porto Alegre. For this, we analyzed interaction that emphasizes the process of mutual influence between the planning of public policy and characteristics of local implementation. Thus, this perspective is from the context of operations of street-level bureaucracies, emphasizing the role played by its discretion. The study was qualitative with the use of primary and secondary data. We examined implementers, given the lack of training in the policy framework, as well as perceptions on the lack of resources and low levels of support, which forged a peculiar understanding of the goals and strategies of public policy. They created a vision of what it would mean to humanize the service when adjusted to local preferences and needs. Keywords: public policy; implementation; street-level bureaucracy.O papel da burocracia de nível de rua na implementação e (re)formulação da Política Nacional de Humanização dos serviços de saúde de Porto Alegre (RS)Este artigo analisa a implementação da Política Nacional de Humanização nas unidades básicas de saúde de Porto Alegre. Para isso, foi utilizada a abordagem de análise baseada na interação que enfatiza o processo de influência mútua entre o plano da política pública e as características dos espaços locais de implementação. Assim, situa o olhar nos contextos de atuação das burocracias de nível de rua, ressaltando o papel exercido por sua discricionariedade. A pesquisa foi qualitativa com a utilização de dados primários e secundários. Averiguou-se que os implementadores, diante da falta de treinamento nos marcos da política, da percepção de carência de recursos e do baixo grau de apoio, forjaram um entendimento peculiar dos objetivos e das estratégias da política. Eles criaram uma visão do que seria humanizar os serviços, inspirada pela estrutura normativa e ajustada às preferências e necessidades locais. Palavras-chave: políticas públicas; implementação; burocracia de nível de rua.El papel de la burocracia de nivel de calle en la implementación y (re)formulación de la Política Nacional de Humanización de los servicios de salud de Porto Alegre (RS) Este artículo analiza la implementación de la Política Nacional de Humanización en las unidades básicas de salud de Porto Alegre. Para ello, se utilizó el método de análisis basado en la interacción que hace hincapié en el proceso de influencia mutua entre el plan de las políticas públicas y las características de los espacios locales de implementación. Por lo tanto, la mirada se encuentra en el contexto de la operación de las burocracias del nivel de la calle, haciendo hincapié en el papel desempeñado por su discreción. El estudio fue de tipo cualitativo con el uso de datos primarios y secundarios. Se averiguó que los implementados, delante de la falta de entrenamiento en los marcos de la política, de la percepción de carencia de recursos y del bajo grado de apoyo, forjaron un entendimiento peculiar de los objetivos y de las estrategias ...

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“…In other words, do they feel the benefits of participation outweigh the costs? A number of things may influence this sensemaking process, including, for example, the prior experiences working together, the time commitment, the information available, and the complexity of the problem (Chen, 2010;Gofen, 2013;Mandell & Steelman, 2003;Meek, De Ladurantey, & Newell, 2007). Depending on how this sense-making process unfolds, the attitudes and perceptions of street-level workers may influence or shape how they approach network participation.…”

Section: Potential For Process-related Divergencementioning

confidence: 99%

Street Level Divergence in the Functioning of Social Welfare Networks

Bland

2017

J. Public Nonprof Aff.

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Mind the Gap: Dimensions and Influence of Street-Level Divergence

Cited by 246 publications

References 31 publications

Reinforcing public responsibility? Influences and practices in street‐level bureaucrats' engagement in policy design

Reinforcing public responsibility? Influences and practices in street‐level bureaucrats' engagement in policy design

O papel da burocracia de nível de rua na implementação e (re)formulação da Política Nacional de Humanização dos serviços de saúde de Porto Alegre (RS)

Street Level Divergence in the Functioning of Social Welfare Networks

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